Cloud Contact Center Software

Gain market share and customer base information about the top Cloud Contact Center Software software. Check out our list of Cloud Contact Center Software Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

111

Technologies

33632

Companies

335

Movements

Categories related to Cloud Contact Center Software

Top 5 Cloud Contact Center Software technologies in 2023

Over 33,632 companies are using Cloud Contact Center Software tools. Irene with 30.36% market share (10,212 customers), NICE inContact with 11.35% market share (3,818 customers), Ringio with 11.15% market share (3,749 customers),

Irene

30.36 %

Market Share

10212

Customers
NICE inContact

11.35 %

Market Share

3818

Customers
Ringio

11.15 %

Market Share

3749

Customers
Coveo

10.76 %

Market Share

3620

Customers
Amazon Connect

8.94 %

Market Share

3006

Customers
Others

27.44 %

Market Share

9227

Customers

Cloud Contact Center Software Customers by Employee Size

The majority of Cloud Contact Center Software category falls in the company size of 0 - 9 employees (13,700 companies), 20 - 49 employees (8,428 companies), 100 - 249 employees (3,774 companies).

Cloud Contact Center Software Customers by Geography

Companies using Cloud Contact Center Software technology software are majorly from the United States with 25,416 (74.15%), United Kingdom with 2,331 (6.80%), Canada with 1,346 (3.93%) customers respectively.

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Cloud Contact Center Software Customers by Industry

Top industries that use Cloud Contact Center Software for Professional Services (7,105), Technology (6,908), Media and Telecom (2,218).

Market Share for Top Cloud Contact Center Software Technologies

Analyze the market share of popular Cloud Contact Center Software technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share
1	Irene	10212	30.36 (%)
2	NICE inContact	3818	11.35 (%)
3	Ringio	3749	11.15 (%)
4	Coveo	3620	10.76 (%)
5	Amazon Connect	3006	8.94 (%)
6	Cisco Unified Contact Center Enterprise	1719	5.11 (%)
7	Virtual PBX	1687	5.02 (%)
8	Ansapoint	858	2.55 (%)
9	Spoken Communications	546	1.62 (%)
10	NICE CXone	488	1.45 (%)
11	VICIdial	424	1.26 (%)
12	Anywhere365	367	1.09 (%)
13	CallTrackingMetrics	264	0.78 (%)
14	Clearview	246	0.73 (%)
15	Genesys Cloud CX	194	0.58 (%)
16	Synthetix	142	0.42 (%)
17	Cogito Diaog	128	0.38 (%)
18	Smiddle	125	0.37 (%)
19	Natterbox	107	0.32 (%)
20	expertcloud	79	0.23 (%)
21	CreativeVirtual	72	0.21 (%)
22	Enghouse Interactive Contact Center	69	0.21 (%)
23	Anywhere365 for Skype Business	64	0.19 (%)
24	Pamela	62	0.18 (%)
25	Enghouse Interactive	62	0.18 (%)
26	Car Wars	61	0.18 (%)
27	Sharpen	61	0.18 (%)
28	Contivio	60	0.18 (%)
29	ConnectAndSell	54	0.16 (%)
30	Ozonetel	54	0.16 (%)
31	SmartAction	50	0.15 (%)
32	Call Tools Contact Center	45	0.13 (%)
33	Google Contact Center AI	45	0.13 (%)
34	Call Center Studio	43	0.13 (%)
35	NuVoxx Cloud Contact Centre	42	0.12 (%)
36	QueueMetrics	39	0.12 (%)
37	Novanet C3S	39	0.12 (%)
38	Voiptime Cloud	38	0.11 (%)
39	SuperReceptionist	38	0.11 (%)
40	Dialer Software	35	0.10 (%)
41	Calabrio ONE	34	0.10 (%)
42	Dialfire	32	0.10 (%)
43	Mitel Unified Communications	31	0.09 (%)
44	Humach	29	0.09 (%)
45	BluIP	28	0.08 (%)
46	FrontSpin	27	0.08 (%)
47	TASKE	27	0.08 (%)
48	MiaRec	26	0.08 (%)
49	LeadsRain	26	0.08 (%)
50	MightyCall	25	0.07 (%)
51	Brekeke CCS	23	0.07 (%)
52	CallTower	23	0.07 (%)
53	Transera	23	0.07 (%)
54	Goldfish.ie	22	0.07 (%)
55	CyCC	21	0.06 (%)
56	CallMiner Eureka	21	0.06 (%)
57	VoiceLog	20	0.06 (%)
58	Dialer360	19	0.06 (%)
59	Alcatel-Lucent OmniTouch	19	0.06 (%)
60	IPscape	16	0.05 (%)
61	Nectar Desk	15	0.04 (%)
62	Aavaz	15	0.04 (%)
63	CALLN	14	0.04 (%)
64	Virtual Observer	13	0.04 (%)
65	TCN Cloud	13	0.04 (%)
66	Greenlight CRM	12	0.04 (%)
67	Unify	12	0.04 (%)
68	SpiceCSM Dashboards and Analytics	11	0.03 (%)
69	Rostrvm	11	0.03 (%)
70	Q-Suite	11	0.03 (%)
71	Noda Contact Center	10	0.03 (%)
72	Nubitalk	9	0.03 (%)
73	FONREACH	9	0.03 (%)
74	Sip2Dial	9	0.03 (%)
75	SAP Contact Center	9	0.03 (%)
76	CallScripter Synergy	9	0.03 (%)
77	Atos Unify OpenScape Voice	9	0.03 (%)
78	PrimoDialler	8	0.02 (%)
79	Oracle Contact On Demand	7	0.02 (%)
80	HOGUNSOFT	7	0.02 (%)
81	Quvu	7	0.02 (%)
82	LinkScope QE	7	0.02 (%)
83	Kunnect	6	0.02 (%)
84	PARTH	6	0.02 (%)
85	Tentacle	6	0.02 (%)
86	Ameyo Emerge	5	0.01 (%)
87	Evolved Call Center	5	0.01 (%)
88	EasyContactNow	5	0.01 (%)
89	HoduCC	4	0.01 (%)
90	Telax Contact Center	4	0.01 (%)
91	PureCloud Engage	4	0.01 (%)
92	West Cloud Contact Center	4	0.01 (%)
93	NEC Contact Center	4	0.01 (%)
94	telerion	4	0.01 (%)
95	Ameyo Engage	4	0.01 (%)
96	PBXMate	4	0.01 (%)
97	Sarv Cloud Telephony	3	0.01 (%)
98	Capgemini Odigo	3	0.01 (%)
99	Genesis Communications	3	0.01 (%)
100	PRO-T-S	3	0.01 (%)
101	NetKeeper	3	0.01 (%)
102	Intellicon	3	0.01 (%)
103	KooKoo	2	0.01 (%)
104	8x8 Cloud Contact Center	2	0.01 (%)
105	Voicent Call Center Manager	2	0.01 (%)
106	Nixxis Contact Suite	2	0.01 (%)
107	SparkTG	2	0.01 (%)
108	Newbridge	2	0.01 (%)
109	Support.com Nexus	2	0.01 (%)
110	Metaphor Contact Center	2	0.01 (%)
111	Telemation	2	0.01 (%)

Technology	Market share
Irene	30.36 (%)
NICE inContact	11.35 (%)
Ringio	11.15 (%)
Coveo	10.76 (%)
Amazon Connect	8.94 (%)
Cisco Unified Contact Center Enterprise	5.11 (%)
Virtual PBX	5.02 (%)
Ansapoint	2.55 (%)
Spoken Communications	1.62 (%)
NICE CXone	1.45 (%)
VICIdial	1.26 (%)
Anywhere365	1.09 (%)
CallTrackingMetrics	0.78 (%)
Clearview	0.73 (%)
Genesys Cloud CX	0.58 (%)
Synthetix	0.42 (%)
Cogito Diaog	0.38 (%)
Smiddle	0.37 (%)
Natterbox	0.32 (%)
expertcloud	0.23 (%)
CreativeVirtual	0.21 (%)
Enghouse Interactive Contact Center	0.21 (%)
Anywhere365 for Skype Business	0.19 (%)
Pamela	0.18 (%)
Enghouse Interactive	0.18 (%)
Car Wars	0.18 (%)
Sharpen	0.18 (%)
Contivio	0.18 (%)
ConnectAndSell	0.16 (%)
Ozonetel	0.16 (%)
SmartAction	0.15 (%)
Call Tools Contact Center	0.13 (%)
Google Contact Center AI	0.13 (%)
Call Center Studio	0.13 (%)
NuVoxx Cloud Contact Centre	0.12 (%)
QueueMetrics	0.12 (%)
Novanet C3S	0.12 (%)
Voiptime Cloud	0.11 (%)
SuperReceptionist	0.11 (%)
Dialer Software	0.10 (%)
Calabrio ONE	0.10 (%)
Dialfire	0.10 (%)
Mitel Unified Communications	0.09 (%)
Humach	0.09 (%)
BluIP	0.08 (%)
FrontSpin	0.08 (%)
TASKE	0.08 (%)
MiaRec	0.08 (%)
LeadsRain	0.08 (%)
MightyCall	0.07 (%)
Brekeke CCS	0.07 (%)
CallTower	0.07 (%)
Transera	0.07 (%)
Goldfish.ie	0.07 (%)
CyCC	0.06 (%)
CallMiner Eureka	0.06 (%)
VoiceLog	0.06 (%)
Dialer360	0.06 (%)
Alcatel-Lucent OmniTouch	0.06 (%)
IPscape	0.05 (%)
Nectar Desk	0.04 (%)
Aavaz	0.04 (%)
CALLN	0.04 (%)
Virtual Observer	0.04 (%)
TCN Cloud	0.04 (%)
Greenlight CRM	0.04 (%)
Unify	0.04 (%)
SpiceCSM Dashboards and Analytics	0.03 (%)
Rostrvm	0.03 (%)
Q-Suite	0.03 (%)
Noda Contact Center	0.03 (%)
Nubitalk	0.03 (%)
FONREACH	0.03 (%)
Sip2Dial	0.03 (%)
SAP Contact Center	0.03 (%)
CallScripter Synergy	0.03 (%)
Atos Unify OpenScape Voice	0.03 (%)
PrimoDialler	0.02 (%)
Oracle Contact On Demand	0.02 (%)
HOGUNSOFT	0.02 (%)
Quvu	0.02 (%)
LinkScope QE	0.02 (%)
Kunnect	0.02 (%)
PARTH	0.02 (%)
Tentacle	0.02 (%)
Ameyo Emerge	0.01 (%)
Evolved Call Center	0.01 (%)
EasyContactNow	0.01 (%)
HoduCC	0.01 (%)
Telax Contact Center	0.01 (%)
PureCloud Engage	0.01 (%)
West Cloud Contact Center	0.01 (%)
NEC Contact Center	0.01 (%)
telerion	0.01 (%)
Ameyo Engage	0.01 (%)
PBXMate	0.01 (%)
Sarv Cloud Telephony	0.01 (%)
Capgemini Odigo	0.01 (%)
Genesis Communications	0.01 (%)
PRO-T-S	0.01 (%)
NetKeeper	0.01 (%)
Intellicon	0.01 (%)
KooKoo	0.01 (%)
8x8 Cloud Contact Center	0.01 (%)
Voicent Call Center Manager	0.01 (%)
Nixxis Contact Suite	0.01 (%)
SparkTG	0.01 (%)
Newbridge	0.01 (%)
Support.com Nexus	0.01 (%)
Metaphor Contact Center	0.01 (%)
Telemation	0.01 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Cloud Contact Center Software software market leaders?

Top leaders in the category for Cloud Contact Center Software software are Irene, NICE inContact, Ringio. Here, you can view a full list of Cloud Contact Center Software tools in the market.

How many companies use Cloud Contact Center Software software these days?

Around the world in 2023, over 39,434 companies are currently using one or more Cloud Contact Center Software software. Out of these, there are 25,416 companies using Cloud Contact Center Software tools that are originally from the United States .

Which company has the most significant market share in the Cloud Contact Center Software software space?

The top few companies that have the most significant market share in the Cloud Contact Center Software space are Irene with 30.36 % of market share, and NICE inContact with 11.35 % of market share and Ringio with 11.15 % of market share . Check for other Cloud Contact Center Software technologies market share here.

What are the top industries that usually use Cloud Contact Center Software softwares?

The top industries that use Cloud Contact Center Software software are Professional Services (7,105) , Technology (6,908) , Media and Telecom (2,218) .