Contact Center

Gain market share and customer base information about the top Contact Center software. Check out our list of Contact Center Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

143

Technologies

1171319

Companies

9486

Movements

Categories related to Contact Center

Top 5 Contact Center technologies in 2023

Over 1,171,319 companies are using Contact Center tools. Wix with 67.70% market share (792,994 customers), Zendesk with 16.02% market share (187,618 customers), Agile CRM with 2.80% market share (32,765 customers),

Wix

67.70 %

Market Share

792994

Customers
Zendesk

16.02 %

Market Share

187618

Customers
Agile CRM

2.80 %

Market Share

32765

Customers
Freshworks

2.76 %

Market Share

32314

Customers
Bitrix24

1.71 %

Market Share

20004

Customers
Others

9.02 %

Market Share

105624

Customers

Contact Center Customers by Employee Size

The majority of Contact Center category falls in the company size of 0 - 9 employees (491,285 companies), 20 - 49 employees (215,714 companies), 10 - 19 employees (91,274 companies).

Contact Center Customers by Geography

Companies using Contact Center technology software are majorly from the United States with 582,669 (66.26%), United Kingdom with 86,253 (9.81%), Canada with 37,663 (4.28%) customers respectively.

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Contact Center Customers by Industry

Top industries that use Contact Center for Professional Services (279,814), Technology (123,306), Retail and CPG (90,338).

Market Share for Top Contact Center Technologies

Analyze the market share of popular Contact Center technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share
1	Wix	792994	67.70 (%)
2	Zendesk	187618	16.02 (%)
3	Agile CRM	32765	2.80 (%)
4	Freshworks	32314	2.76 (%)
5	Bitrix24	20004	1.71 (%)
6	Salesforce Service Cloud	13971	1.19 (%)
7	Mitel	11230	0.96 (%)
8	LiveAgent	9062	0.77 (%)
9	Genesys	6780	0.58 (%)
10	Wipro	5264	0.45 (%)
11	Avaya Contact Center	5229	0.45 (%)
12	Zoho Desk	5063	0.43 (%)
13	NICE inContact	3814	0.33 (%)
14	Wix Answers	3327	0.28 (%)
15	Five9	3222	0.28 (%)
16	LogMeIn Rescue	3132	0.27 (%)
17	Genesys PureCloud	3061	0.26 (%)
18	Verint	2739	0.23 (%)
19	PICS	2573	0.22 (%)
20	Comm100 Live Chat	2202	0.19 (%)
21	Aircall	1741	0.15 (%)
22	Genesys Contact Center	1606	0.14 (%)
23	NewVoiceMedia	1281	0.11 (%)
24	Helpshift	1089	0.09 (%)
25	Oracle Service Cloud	1025	0.09 (%)
26	Vivocha	990	0.08 (%)
27	Cisco Finesse	964	0.08 (%)
28	Desk.com Chat	956	0.08 (%)
29	Avaya CMS	931	0.08 (%)
30	Vonage Business	921	0.08 (%)
31	HappyFox	891	0.08 (%)
32	Talkdesk	815	0.07 (%)
33	Genesys Outbound	743	0.06 (%)
34	Creatio	701	0.06 (%)
35	Genesys Inbound	689	0.06 (%)
36	Nortel Symposium	526	0.04 (%)
37	Avaya Aura Call Center Elite	460	0.04 (%)
38	VICIdial	422	0.04 (%)
39	Toky	397	0.03 (%)
40	Dixa	383	0.03 (%)
41	Fenero	369	0.03 (%)
42	Nextiva	365	0.03 (%)
43	Genesys PureConnect	361	0.03 (%)
44	Clarabridge	343	0.03 (%)
45	Mitel Contact Center Solutions	315	0.03 (%)
46	Twilio Flex	312	0.03 (%)
47	Cloudagent	306	0.03 (%)
48	MiContact Center	286	0.02 (%)
49	CallFire	262	0.02 (%)
50	Gladly	240	0.02 (%)
51	Oracle TeleSales	228	0.02 (%)
52	Zingtree	225	0.02 (%)
53	8x8 Virtual Office	161	0.01 (%)
54	Livevox	160	0.01 (%)
55	Cisco Packaged Contact Center Enterprise	147	0.01 (%)
56	Bright Pattern	134	0.01 (%)
57	VanillaSoft	131	0.01 (%)
58	RingCentral Contact Center	128	0.01 (%)
59	Vocalcom	123	0.01 (%)
60	Twilio Contact Center	113	0.01 (%)
61	Oracle Teleservice	113	0.01 (%)
62	InGenius	103	0.01 (%)
63	Manhattan Contact Center	96	0.01 (%)
64	PlayVox	93	0.01 (%)
65	PhoneBurner	83	0.01 (%)
66	Click2Coach	83	0.01 (%)
67	ePowerCenter	81	0.01 (%)
68	Sitel	80	0.01 (%)
69	Netcall	79	0.01 (%)
70	Alvaria	76	0.01 (%)
71	Vozy	71	0.01 (%)
72	XCALLY	71	0.01 (%)
73	UJET	69	0.01 (%)
74	DialMyCalls	66	0.01 (%)
75	Scorebuddy	66	0.01 (%)
76	Magnetic North	64	0.01 (%)
77	Sharpen	61	0.01 (%)
78	Aloware	60	0.01 (%)
79	Freshcaller	60	0.01 (%)
80	Corizon	60	0.01 (%)
81	ProcedureFlow	58	0.00 (%)
82	Xperience	49	0.00 (%)
83	PanTerra	49	0.00 (%)
84	Cloudtalk	48	0.00 (%)
85	CrazyCall	47	0.00 (%)
86	Shelf	46	0.00 (%)
87	Aspect Zipwire	46	0.00 (%)
88	prairieFyre	42	0.00 (%)
89	ChaseData	42	0.00 (%)
90	Convoso	41	0.00 (%)
91	Clarity Connect	39	0.00 (%)
92	VCC Live	38	0.00 (%)
93	RingSky	36	0.00 (%)
94	Aspect Via	34	0.00 (%)
95	Avaya Contact Center Control Manager	31	0.00 (%)
96	CallHub	30	0.00 (%)
97	Zailab	29	0.00 (%)
98	Zent.io	27	0.00 (%)
99	FluentStream	26	0.00 (%)
100	Avaya Callback Assist	26	0.00 (%)
101	InfoFlo	24	0.00 (%)
102	XenCALL	22	0.00 (%)
103	Observe.AI	22	0.00 (%)
104	Avaya Contact Analyzer	21	0.00 (%)
105	Noble Solution Suite	20	0.00 (%)
106	contactSPACE	19	0.00 (%)
107	Nectar Desk	15	0.00 (%)
108	Connect First	14	0.00 (%)
109	Cisco Outbound Option	14	0.00 (%)
110	Branch Messenger	13	0.00 (%)
111	CloudCall	13	0.00 (%)
112	Newfies-Dialer	12	0.00 (%)
113	eSpace Contact Center	12	0.00 (%)
114	SpiceCSM	11	0.00 (%)
115	Speak2Leads	11	0.00 (%)
116	AireContact	11	0.00 (%)
117	VHT Cloud	9	0.00 (%)
118	Callmaker	9	0.00 (%)
119	PhoneCall	9	0.00 (%)
120	Ytel Platform	9	0.00 (%)
121	T-Max Predictive Dialer	9	0.00 (%)
122	Atos Unify OpenScape Voice	9	0.00 (%)
123	Dezide	9	0.00 (%)
124	AuguTech	7	0.00 (%)
125	Pims Auto Dialer	6	0.00 (%)
126	Ameyo	6	0.00 (%)
127	Cross CRM	5	0.00 (%)
128	uContact	5	0.00 (%)
129	CallSquad	5	0.00 (%)
130	EducationFolder	5	0.00 (%)
131	Cingo	4	0.00 (%)
132	Track My Leads	4	0.00 (%)
133	Autom8 Enterprise	4	0.00 (%)
134	CozTel	4	0.00 (%)
135	Nice SmartCenter	3	0.00 (%)
136	USAN	3	0.00 (%)
137	Ottspott	3	0.00 (%)
138	LiveOps	3	0.00 (%)
139	CallidusCloud CX	3	0.00 (%)
140	OneContact CC	3	0.00 (%)
141	CallTools	2	0.00 (%)
142	SalesExec	2	0.00 (%)
143	3CLogic	2	0.00 (%)

Technology	Market share
Wix	67.70 (%)
Zendesk	16.02 (%)
Agile CRM	2.80 (%)
Freshworks	2.76 (%)
Bitrix24	1.71 (%)
Salesforce Service Cloud	1.19 (%)
Mitel	0.96 (%)
LiveAgent	0.77 (%)
Genesys	0.58 (%)
Wipro	0.45 (%)
Avaya Contact Center	0.45 (%)
Zoho Desk	0.43 (%)
NICE inContact	0.33 (%)
Wix Answers	0.28 (%)
Five9	0.28 (%)
LogMeIn Rescue	0.27 (%)
Genesys PureCloud	0.26 (%)
Verint	0.23 (%)
PICS	0.22 (%)
Comm100 Live Chat	0.19 (%)
Aircall	0.15 (%)
Genesys Contact Center	0.14 (%)
NewVoiceMedia	0.11 (%)
Helpshift	0.09 (%)
Oracle Service Cloud	0.09 (%)
Vivocha	0.08 (%)
Cisco Finesse	0.08 (%)
Desk.com Chat	0.08 (%)
Avaya CMS	0.08 (%)
Vonage Business	0.08 (%)
HappyFox	0.08 (%)
Talkdesk	0.07 (%)
Genesys Outbound	0.06 (%)
Creatio	0.06 (%)
Genesys Inbound	0.06 (%)
Nortel Symposium	0.04 (%)
Avaya Aura Call Center Elite	0.04 (%)
VICIdial	0.04 (%)
Toky	0.03 (%)
Dixa	0.03 (%)
Fenero	0.03 (%)
Nextiva	0.03 (%)
Genesys PureConnect	0.03 (%)
Clarabridge	0.03 (%)
Mitel Contact Center Solutions	0.03 (%)
Twilio Flex	0.03 (%)
Cloudagent	0.03 (%)
MiContact Center	0.02 (%)
CallFire	0.02 (%)
Gladly	0.02 (%)
Oracle TeleSales	0.02 (%)
Zingtree	0.02 (%)
8x8 Virtual Office	0.01 (%)
Livevox	0.01 (%)
Cisco Packaged Contact Center Enterprise	0.01 (%)
Bright Pattern	0.01 (%)
VanillaSoft	0.01 (%)
RingCentral Contact Center	0.01 (%)
Vocalcom	0.01 (%)
Twilio Contact Center	0.01 (%)
Oracle Teleservice	0.01 (%)
InGenius	0.01 (%)
Manhattan Contact Center	0.01 (%)
PlayVox	0.01 (%)
PhoneBurner	0.01 (%)
Click2Coach	0.01 (%)
ePowerCenter	0.01 (%)
Sitel	0.01 (%)
Netcall	0.01 (%)
Alvaria	0.01 (%)
Vozy	0.01 (%)
XCALLY	0.01 (%)
UJET	0.01 (%)
DialMyCalls	0.01 (%)
Scorebuddy	0.01 (%)
Magnetic North	0.01 (%)
Sharpen	0.01 (%)
Aloware	0.01 (%)
Freshcaller	0.01 (%)
Corizon	0.01 (%)
ProcedureFlow	0.00 (%)
Xperience	0.00 (%)
PanTerra	0.00 (%)
Cloudtalk	0.00 (%)
CrazyCall	0.00 (%)
Shelf	0.00 (%)
Aspect Zipwire	0.00 (%)
prairieFyre	0.00 (%)
ChaseData	0.00 (%)
Convoso	0.00 (%)
Clarity Connect	0.00 (%)
VCC Live	0.00 (%)
RingSky	0.00 (%)
Aspect Via	0.00 (%)
Avaya Contact Center Control Manager	0.00 (%)
CallHub	0.00 (%)
Zailab	0.00 (%)
Zent.io	0.00 (%)
FluentStream	0.00 (%)
Avaya Callback Assist	0.00 (%)
InfoFlo	0.00 (%)
XenCALL	0.00 (%)
Observe.AI	0.00 (%)
Avaya Contact Analyzer	0.00 (%)
Noble Solution Suite	0.00 (%)
contactSPACE	0.00 (%)
Nectar Desk	0.00 (%)
Connect First	0.00 (%)
Cisco Outbound Option	0.00 (%)
Branch Messenger	0.00 (%)
CloudCall	0.00 (%)
Newfies-Dialer	0.00 (%)
eSpace Contact Center	0.00 (%)
SpiceCSM	0.00 (%)
Speak2Leads	0.00 (%)
AireContact	0.00 (%)
VHT Cloud	0.00 (%)
Callmaker	0.00 (%)
PhoneCall	0.00 (%)
Ytel Platform	0.00 (%)
T-Max Predictive Dialer	0.00 (%)
Atos Unify OpenScape Voice	0.00 (%)
Dezide	0.00 (%)
AuguTech	0.00 (%)
Pims Auto Dialer	0.00 (%)
Ameyo	0.00 (%)
Cross CRM	0.00 (%)
uContact	0.00 (%)
CallSquad	0.00 (%)
EducationFolder	0.00 (%)
Cingo	0.00 (%)
Track My Leads	0.00 (%)
Autom8 Enterprise	0.00 (%)
CozTel	0.00 (%)
Nice SmartCenter	0.00 (%)
USAN	0.00 (%)
Ottspott	0.00 (%)
LiveOps	0.00 (%)
CallidusCloud CX	0.00 (%)
OneContact CC	0.00 (%)
CallTools	0.00 (%)
SalesExec	0.00 (%)
3CLogic	0.00 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Contact Center software market leaders?

Top leaders in the category for Contact Center software are Wix, Zendesk, Agile CRM. Here, you can view a full list of Contact Center tools in the market.

How many companies use Contact Center software these days?

Around the world in 2023, over 1,069,729 companies are currently using one or more Contact Center software. Out of these, there are 582,669 companies using Contact Center tools that are originally from the United States .

Which company has the most significant market share in the Contact Center software space?

The top few companies that have the most significant market share in the Contact Center space are Wix with 67.70 % of market share, and Zendesk with 16.02 % of market share and Agile CRM with 2.80 % of market share . Check for other Contact Center technologies market share here.