Customer Engagement

Gain market share and customer base information about the top Customer Engagement software. Check out our list of Customer Engagement Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

147

Technologies

372829

Companies

2735

Movements

Categories related to Customer Engagement

Top 5 Customer Engagement technologies in 2023

Over 372,829 companies are using Customer Engagement tools. Intercom with 20.14% market share (75,089 customers), LiveChat with 10.57% market share (39,402 customers), Zoho SalesIQ with 7.28% market share (27,152 customers),

Intercom

20.14 %

Market Share

75089

Customers
LiveChat

10.57 %

Market Share

39402

Customers
Zoho SalesIQ

7.28 %

Market Share

27152

Customers
Yotpo

6.44 %

Market Share

24001

Customers
Zoho CRM

5.02 %

Market Share

18722

Customers
Others

50.55 %

Market Share

188463

Customers

Customer Engagement Customers by Employee Size

The majority of Customer Engagement category falls in the company size of 0 - 9 employees (105,367 companies), 20 - 49 employees (72,987 companies), 10 - 19 employees (26,101 companies).

Customer Engagement Customers by Geography

Companies using Customer Engagement technology software are majorly from the United States with 155,858 (64.81%), United Kingdom with 25,881 (10.76%), India with 12,460 (5.18%) customers respectively.

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Customer Engagement Customers by Industry

Top industries that use Customer Engagement for Professional Services (59,069), Technology (43,688), Retail and CPG (29,316).

Market Share for Top Customer Engagement Technologies

Analyze the market share of popular Customer Engagement technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share
1	Intercom	75089	20.14 (%)
2	LiveChat	39402	10.57 (%)
3	Zoho SalesIQ	27152	7.28 (%)
4	Yotpo	24001	6.44 (%)
5	Zoho CRM	18722	5.02 (%)
6	Smile.io for Shopify	17095	4.59 (%)
7	Sumo	15406	4.13 (%)
8	Pendo	14776	3.96 (%)
9	Salesforce Service Cloud	13986	3.75 (%)
10	Salesforce Commerce Cloud	12997	3.49 (%)
11	Pipedrive	12382	3.32 (%)
12	LivePerson	7448	2.00 (%)
13	Zoho CRM Plus	6537	1.75 (%)
14	Feefo	6171	1.66 (%)
15	Zoho Desk	5066	1.36 (%)
16	Como	4896	1.31 (%)
17	UserVoice	4427	1.19 (%)
18	Aspect Software	4222	1.13 (%)
19	Qzzr	4143	1.11 (%)
20	Five9	3228	0.87 (%)
21	Higher Logic	3122	0.84 (%)
22	Genesys PureCloud	3060	0.82 (%)
23	WalkMe	2980	0.80 (%)
24	Salesforce Engage	2950	0.79 (%)
25	Nosto	2859	0.77 (%)
26	Cxense Insight	2751	0.74 (%)
27	Proof	2104	0.56 (%)
28	CleverTap	1863	0.50 (%)
29	SendX	1828	0.49 (%)
30	Survicate	1583	0.42 (%)
31	CallPage	1583	0.42 (%)
32	Woobox	1429	0.38 (%)
33	WebEngage	1356	0.36 (%)
34	Gainsight	1320	0.35 (%)
35	Agendize	1257	0.34 (%)
36	iZooto	1224	0.33 (%)
37	Get Satisfaction	1079	0.29 (%)
38	Vivocha	990	0.27 (%)
39	Thunderhead.com	965	0.26 (%)
40	Iterable	962	0.26 (%)
41	amoCRM	952	0.26 (%)
42	vCita Business App	922	0.25 (%)
43	PathFactory	897	0.24 (%)
44	Lithium	835	0.22 (%)
45	ChurnZero	819	0.22 (%)
46	Whatfix	790	0.21 (%)
47	Creatio	702	0.19 (%)
48	Yieldify	665	0.18 (%)
49	REVE Chat	661	0.18 (%)
50	yellow.ai Platform	544	0.15 (%)
51	Glofox	542	0.15 (%)
52	Qualifio	491	0.13 (%)
53	xSellco Helpdesk	443	0.12 (%)
54	Answerbase	436	0.12 (%)
55	Blue Enterprise Surveys	431	0.12 (%)
56	Antavo	420	0.11 (%)
57	Khoros	404	0.11 (%)
58	Totango	402	0.11 (%)
59	Thought Industries	398	0.11 (%)
60	ClearSlide	380	0.10 (%)
61	Skeepers	367	0.10 (%)
62	inSided	357	0.10 (%)
63	Clarabridge CX Social	288	0.08 (%)
64	Incentivio	281	0.08 (%)
65	Falcon.io	252	0.07 (%)
66	UXPressia	177	0.05 (%)
67	Genesys Multicloud CX	157	0.04 (%)
68	Callminer	156	0.04 (%)
69	Genesys PureEngage	156	0.04 (%)
70	Cendyn	148	0.04 (%)
71	Marketo Sales Connect	144	0.04 (%)
72	idomoo	139	0.04 (%)
73	VePlatform	138	0.04 (%)
74	ReviewTrackers	137	0.04 (%)
75	RandomPicker	136	0.04 (%)
76	Message Mate	133	0.04 (%)
77	Ebsta	121	0.03 (%)
78	Skilljar	120	0.03 (%)
79	PushAd	119	0.03 (%)
80	Baremetrics	110	0.03 (%)
81	BEYABLE	106	0.03 (%)
82	Bunchball Nitro	106	0.03 (%)
83	Audiense	104	0.03 (%)
84	UserEngage	103	0.03 (%)
85	DailyStory	95	0.03 (%)
86	SurveySparrow	94	0.03 (%)
87	Feedier	93	0.02 (%)
88	CustomShow	93	0.02 (%)
89	Starred	88	0.02 (%)
90	Gleantap	87	0.02 (%)
91	CustomerGauge	77	0.02 (%)
92	Fidelity TouchPoint	76	0.02 (%)
93	Badgeville	75	0.02 (%)
94	ReachEdge	72	0.02 (%)
95	Huddle	70	0.02 (%)
96	UJET	69	0.02 (%)
97	LiveHelp	67	0.02 (%)
98	Picnic	65	0.02 (%)
99	Phone2Action	64	0.02 (%)
100	iTouchVision Contact Centre	59	0.02 (%)
101	Loyalzoo	55	0.01 (%)
102	Xperience	49	0.01 (%)
103	Rakuten Aquafadas	41	0.01 (%)
104	INDE Broadcast AR	38	0.01 (%)
105	Relay	36	0.01 (%)
106	SAP Digital CRM	36	0.01 (%)
107	Aspect Via	34	0.01 (%)
108	Akita	33	0.01 (%)
109	Moxie Concierge	32	0.01 (%)
110	Adxstudio Portals	31	0.01 (%)
111	Postal.io	30	0.01 (%)
112	VeriShow	30	0.01 (%)
113	viewneo	30	0.01 (%)
114	Katabat	30	0.01 (%)
115	Toonimo	29	0.01 (%)
116	Higher Logic Online Community	29	0.01 (%)
117	Liveoak	27	0.01 (%)
118	Trivie	27	0.01 (%)
119	Amity	27	0.01 (%)
120	POPi/o	27	0.01 (%)
121	Preferred Patron Loyalty	23	0.01 (%)
122	Optinize	23	0.01 (%)
123	RingCaptcha	23	0.01 (%)
124	Klaus	20	0.01 (%)
125	King of App	19	0.01 (%)
126	Whisbi	19	0.01 (%)
127	SightMill	19	0.01 (%)
128	Socialman	17	0.00 (%)
129	Iridize	16	0.00 (%)
130	My Council Services	15	0.00 (%)
131	HCL Unica Interact	13	0.00 (%)
132	Journey Sales	12	0.00 (%)
133	IBM ExperienceOne	12	0.00 (%)
134	Bloobirds	11	0.00 (%)
135	Opower	11	0.00 (%)
136	Acromobile	10	0.00 (%)
137	SimpleFeedback	9	0.00 (%)
138	Salesmachine	9	0.00 (%)
139	Callmaker	9	0.00 (%)
140	BrightInfo	6	0.00 (%)
141	TOTUS	4	0.00 (%)
142	ChurnSpotter	3	0.00 (%)
143	HookFeed	3	0.00 (%)
144	thirdstream	2	0.00 (%)
145	[24]7 AssistTM	2	0.00 (%)
146	Matador AI	2	0.00 (%)
147	3CLogic	2	0.00 (%)

Technology	Market share
Intercom	20.14 (%)
LiveChat	10.57 (%)
Zoho SalesIQ	7.28 (%)
Yotpo	6.44 (%)
Zoho CRM	5.02 (%)
Smile.io for Shopify	4.59 (%)
Sumo	4.13 (%)
Pendo	3.96 (%)
Salesforce Service Cloud	3.75 (%)
Salesforce Commerce Cloud	3.49 (%)
Pipedrive	3.32 (%)
LivePerson	2.00 (%)
Zoho CRM Plus	1.75 (%)
Feefo	1.66 (%)
Zoho Desk	1.36 (%)
Como	1.31 (%)
UserVoice	1.19 (%)
Aspect Software	1.13 (%)
Qzzr	1.11 (%)
Five9	0.87 (%)
Higher Logic	0.84 (%)
Genesys PureCloud	0.82 (%)
WalkMe	0.80 (%)
Salesforce Engage	0.79 (%)
Nosto	0.77 (%)
Cxense Insight	0.74 (%)
Proof	0.56 (%)
CleverTap	0.50 (%)
SendX	0.49 (%)
Survicate	0.42 (%)
CallPage	0.42 (%)
Woobox	0.38 (%)
WebEngage	0.36 (%)
Gainsight	0.35 (%)
Agendize	0.34 (%)
iZooto	0.33 (%)
Get Satisfaction	0.29 (%)
Vivocha	0.27 (%)
Thunderhead.com	0.26 (%)
Iterable	0.26 (%)
amoCRM	0.26 (%)
vCita Business App	0.25 (%)
PathFactory	0.24 (%)
Lithium	0.22 (%)
ChurnZero	0.22 (%)
Whatfix	0.21 (%)
Creatio	0.19 (%)
Yieldify	0.18 (%)
REVE Chat	0.18 (%)
yellow.ai Platform	0.15 (%)
Glofox	0.15 (%)
Qualifio	0.13 (%)
xSellco Helpdesk	0.12 (%)
Answerbase	0.12 (%)
Blue Enterprise Surveys	0.12 (%)
Antavo	0.11 (%)
Khoros	0.11 (%)
Totango	0.11 (%)
Thought Industries	0.11 (%)
ClearSlide	0.10 (%)
Skeepers	0.10 (%)
inSided	0.10 (%)
Clarabridge CX Social	0.08 (%)
Incentivio	0.08 (%)
Falcon.io	0.07 (%)
UXPressia	0.05 (%)
Genesys Multicloud CX	0.04 (%)
Callminer	0.04 (%)
Genesys PureEngage	0.04 (%)
Cendyn	0.04 (%)
Marketo Sales Connect	0.04 (%)
idomoo	0.04 (%)
VePlatform	0.04 (%)
ReviewTrackers	0.04 (%)
RandomPicker	0.04 (%)
Message Mate	0.04 (%)
Ebsta	0.03 (%)
Skilljar	0.03 (%)
PushAd	0.03 (%)
Baremetrics	0.03 (%)
BEYABLE	0.03 (%)
Bunchball Nitro	0.03 (%)
Audiense	0.03 (%)
UserEngage	0.03 (%)
DailyStory	0.03 (%)
SurveySparrow	0.03 (%)
Feedier	0.02 (%)
CustomShow	0.02 (%)
Starred	0.02 (%)
Gleantap	0.02 (%)
CustomerGauge	0.02 (%)
Fidelity TouchPoint	0.02 (%)
Badgeville	0.02 (%)
ReachEdge	0.02 (%)
Huddle	0.02 (%)
UJET	0.02 (%)
LiveHelp	0.02 (%)
Picnic	0.02 (%)
Phone2Action	0.02 (%)
iTouchVision Contact Centre	0.02 (%)
Loyalzoo	0.01 (%)
Xperience	0.01 (%)
Rakuten Aquafadas	0.01 (%)
INDE Broadcast AR	0.01 (%)
Relay	0.01 (%)
SAP Digital CRM	0.01 (%)
Aspect Via	0.01 (%)
Akita	0.01 (%)
Moxie Concierge	0.01 (%)
Adxstudio Portals	0.01 (%)
Postal.io	0.01 (%)
VeriShow	0.01 (%)
viewneo	0.01 (%)
Katabat	0.01 (%)
Toonimo	0.01 (%)
Higher Logic Online Community	0.01 (%)
Liveoak	0.01 (%)
Trivie	0.01 (%)
Amity	0.01 (%)
POPi/o	0.01 (%)
Preferred Patron Loyalty	0.01 (%)
Optinize	0.01 (%)
RingCaptcha	0.01 (%)
Klaus	0.01 (%)
King of App	0.01 (%)
Whisbi	0.01 (%)
SightMill	0.01 (%)
Socialman	0.00 (%)
Iridize	0.00 (%)
My Council Services	0.00 (%)
HCL Unica Interact	0.00 (%)
Journey Sales	0.00 (%)
IBM ExperienceOne	0.00 (%)
Bloobirds	0.00 (%)
Opower	0.00 (%)
Acromobile	0.00 (%)
SimpleFeedback	0.00 (%)
Salesmachine	0.00 (%)
Callmaker	0.00 (%)
BrightInfo	0.00 (%)
TOTUS	0.00 (%)
ChurnSpotter	0.00 (%)
HookFeed	0.00 (%)
thirdstream	0.00 (%)
[24]7 AssistTM	0.00 (%)
Matador AI	0.00 (%)
3CLogic	0.00 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Engagement software market leaders?

Top leaders in the category for Customer Engagement software are Intercom, LiveChat, Zoho SalesIQ. Here, you can view a full list of Customer Engagement tools in the market.

How many companies use Customer Engagement software these days?

Around the world in 2023, over 285,386 companies are currently using one or more Customer Engagement software. Out of these, there are 155,858 companies using Customer Engagement tools that are originally from the United States .

Which company has the most significant market share in the Customer Engagement software space?

The top few companies that have the most significant market share in the Customer Engagement space are Intercom with 20.14 % of market share, and LiveChat with 10.57 % of market share and Zoho SalesIQ with 7.28 % of market share . Check for other Customer Engagement technologies market share here.