Customer Experience Management

Gain market share and customer base information about the top Customer Experience Management software. Check out our list of Customer Experience Management Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies

16469

Companies

Movements

Categories related to Customer Experience Management

Top 5 Customer Experience Management technologies in 2023

Over 16,469 companies are using Customer Experience Management tools. Thematic with 22.99% market share (3,786 customers), SAP Hybris Commerce with 20.15% market share (3,318 customers), Kademi with 11.62% market share (1,913 customers),

Thematic

22.99 %

Market Share

3786

Customers
SAP Hybris Commerce

20.15 %

Market Share

3318

Customers
Kademi

11.62 %

Market Share

1913

Customers
Greenwich AIM

8.39 %

Market Share

1381

Customers
Calabrio

4.24 %

Market Share

699

Customers
Others

32.62 %

Market Share

5372

Customers

Customer Experience Management Customers by Employee Size

The majority of Customer Experience Management category falls in the company size of 0 - 9 employees (3,552 companies), 20 - 49 employees (2,880 companies), 10,000+ employees (1,882 companies).

Customer Experience Management Customers by Geography

Companies using Customer Experience Management technology software are majorly from the United States with 8,089 (61.17%), United Kingdom with 1,411 (10.67%), Turkey with 956 (7.23%) customers respectively.

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Customer Experience Management Customers by Industry

Top industries that use Customer Experience Management for Professional Services (4,695), Technology (3,457), Retail and CPG (1,605).

Market Share for Top Customer Experience Management Technologies

Analyze the market share of popular Customer Experience Management technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share
1	Thematic	3786	22.99 (%)
2	SAP Hybris Commerce	3318	20.15 (%)
3	Kademi	1913	11.62 (%)
4	Greenwich AIM	1381	8.39 (%)
5	Calabrio	699	4.24 (%)
6	Userpilot	679	4.12 (%)
7	Merkle	586	3.56 (%)
8	Concentrix	499	3.03 (%)
9	Experience.com	432	2.62 (%)
10	JRNI	406	2.47 (%)
11	Sitecore Experience Platform	354	2.15 (%)
12	Microsoft Customer Experience Management	211	1.28 (%)
13	Emplifi	202	1.23 (%)
14	Marketo Engage	189	1.15 (%)
15	Vue.ai	174	1.06 (%)
16	Smaply	164	1.00 (%)
17	CredSpark	164	1.00 (%)
18	SMG - Service Management Group	162	0.98 (%)
19	Lakeside	161	0.98 (%)
20	Lumoa	130	0.79 (%)
21	Threekit	102	0.62 (%)
22	Kentico Xperience	101	0.61 (%)
23	FeedbackExpress	97	0.59 (%)
24	HCL Digital Experience	93	0.56 (%)
25	Spectoos	71	0.43 (%)
26	Lumavate	48	0.29 (%)
27	Keepcon	39	0.24 (%)
28	Akamai Ion	33	0.20 (%)
29	Genesys CIM Platform	32	0.19 (%)
30	WEVO	23	0.14 (%)
31	TADA	22	0.13 (%)
32	Fizz Customer Experience Platform	22	0.13 (%)
33	CallMiner Eureka	21	0.13 (%)
34	Opiniator	19	0.12 (%)
35	SightMill - NPS Software	19	0.12 (%)
36	DictaNova	14	0.09 (%)
37	StoryPulse	11	0.07 (%)
38	CA Customer Experience Manager (CEM)	10	0.06 (%)
39	BPA Quality	10	0.06 (%)
40	know'N'act	10	0.06 (%)
41	Multi-rater 360 Feedback System	9	0.05 (%)
42	Compuware ClientVantage	9	0.05 (%)
43	AfterSell	8	0.05 (%)
44	Heeduser	7	0.04 (%)
45	Video Reviews	6	0.04 (%)
46	SupportLogic	4	0.02 (%)
47	ListenPort	3	0.02 (%)
48	Feedback INN	3	0.02 (%)
49	CXONCLOUD	3	0.02 (%)
50	ServeSmart	2	0.01 (%)
51	CHI Express	2	0.01 (%)
52	Review Camp	2	0.01 (%)
53	INSTANT Insight	2	0.01 (%)
54	FastSensor	2	0.01 (%)

Technology	Market share
Thematic	22.99 (%)
SAP Hybris Commerce	20.15 (%)
Kademi	11.62 (%)
Greenwich AIM	8.39 (%)
Calabrio	4.24 (%)
Userpilot	4.12 (%)
Merkle	3.56 (%)
Concentrix	3.03 (%)
Experience.com	2.62 (%)
JRNI	2.47 (%)
Sitecore Experience Platform	2.15 (%)
Microsoft Customer Experience Management	1.28 (%)
Emplifi	1.23 (%)
Marketo Engage	1.15 (%)
Vue.ai	1.06 (%)
Smaply	1.00 (%)
CredSpark	1.00 (%)
SMG - Service Management Group	0.98 (%)
Lakeside	0.98 (%)
Lumoa	0.79 (%)
Threekit	0.62 (%)
Kentico Xperience	0.61 (%)
FeedbackExpress	0.59 (%)
HCL Digital Experience	0.56 (%)
Spectoos	0.43 (%)
Lumavate	0.29 (%)
Keepcon	0.24 (%)
Akamai Ion	0.20 (%)
Genesys CIM Platform	0.19 (%)
WEVO	0.14 (%)
TADA	0.13 (%)
Fizz Customer Experience Platform	0.13 (%)
CallMiner Eureka	0.13 (%)
Opiniator	0.12 (%)
SightMill - NPS Software	0.12 (%)
DictaNova	0.09 (%)
StoryPulse	0.07 (%)
CA Customer Experience Manager (CEM)	0.06 (%)
BPA Quality	0.06 (%)
know'N'act	0.06 (%)
Multi-rater 360 Feedback System	0.05 (%)
Compuware ClientVantage	0.05 (%)
AfterSell	0.05 (%)
Heeduser	0.04 (%)
Video Reviews	0.04 (%)
SupportLogic	0.02 (%)
ListenPort	0.02 (%)
Feedback INN	0.02 (%)
CXONCLOUD	0.02 (%)
ServeSmart	0.01 (%)
CHI Express	0.01 (%)
Review Camp	0.01 (%)
INSTANT Insight	0.01 (%)
FastSensor	0.01 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Experience Management software market leaders?

Top leaders in the category for Customer Experience Management software are Thematic, SAP Hybris Commerce, Kademi. Here, you can view a full list of Customer Experience Management tools in the market.

How many companies use Customer Experience Management software these days?

Around the world in 2023, over 15,961 companies are currently using one or more Customer Experience Management software. Out of these, there are 8,089 companies using Customer Experience Management tools that are originally from the United States .

Which company has the most significant market share in the Customer Experience Management software space?

The top few companies that have the most significant market share in the Customer Experience Management space are Thematic with 22.99 % of market share, and SAP Hybris Commerce with 20.15 % of market share and Kademi with 11.62 % of market share . Check for other Customer Experience Management technologies market share here.