Customer Experience

Gain market share and customer base information about the top Customer Experience software. Check out our list of Customer Experience Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

252

Technologies

943133

Companies

10564

Movements

Categories related to Customer Experience

Top 5 Customer Experience technologies in 2023

Over 943,133 companies are using Customer Experience tools. Zendesk with 19.89% market share (187,545 customers), Trustpilot with 13.79% market share (130,072 customers), Intercom with 7.96% market share (75,069 customers),

Zendesk

19.89 %

Market Share

187545

Customers
Trustpilot

13.79 %

Market Share

130072

Customers
Intercom

7.96 %

Market Share

75069

Customers
Adobe Marketing Cloud

7.90 %

Market Share

74469

Customers
Qualtrics

3.60 %

Market Share

33933

Customers
Others

46.87 %

Market Share

442045

Customers

Customer Experience Customers by Employee Size

The majority of Customer Experience category falls in the company size of 0 - 9 employees (331,160 companies), 20 - 49 employees (245,096 companies), 100 - 249 employees (99,923 companies).

Customer Experience Customers by Geography

Companies using Customer Experience technology software are majorly from the United States with 505,837 (61.87%), United Kingdom with 100,819 (12.33%), India with 39,696 (4.86%) customers respectively.

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Customer Experience Customers by Industry

Top industries that use Customer Experience for Professional Services (168,636), Technology (99,168), Retail and CPG (86,474).

Market Share for Top Customer Experience Technologies

Analyze the market share of popular Customer Experience technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share
1	Zendesk	187545	19.89 (%)
2	Trustpilot	130072	13.79 (%)
3	Intercom	75069	7.96 (%)
4	Adobe Marketing Cloud	74469	7.90 (%)
5	Qualtrics	33933	3.60 (%)
6	Freshworks	32320	3.43 (%)
7	Campaign Monitor	28703	3.04 (%)
8	Podium	26054	2.76 (%)
9	Adobe Commerce Cloud	24794	2.63 (%)
10	Yotpo	23983	2.54 (%)
11	Qualtrics Research Core	21364	2.27 (%)
12	Smile.io	19671	2.09 (%)
13	Zoho CRM	18687	1.98 (%)
14	Smartlook	16823	1.78 (%)
15	Pendo	14762	1.57 (%)
16	Salesforce Service Cloud	13979	1.48 (%)
17	Sitecore	13276	1.41 (%)
18	OneAll	12971	1.38 (%)
19	Pipedrive	12351	1.31 (%)
20	Bazaarvoice	9365	0.99 (%)
21	LiveAgent	9068	0.96 (%)
22	LivePerson	7441	0.79 (%)
23	Genesys	6779	0.72 (%)
24	Zoho CRM Plus	6537	0.69 (%)
25	Feefo	6171	0.65 (%)
26	Zoho Desk	5061	0.54 (%)
27	Adobe Experience Cloud	4699	0.50 (%)
28	Nebula CX by Kampyle	4421	0.47 (%)
29	Medallia	4222	0.45 (%)
30	Usabilla	3948	0.42 (%)
31	Gigya	3826	0.41 (%)
32	Collect.chat	3748	0.40 (%)
33	PowerReviews	3425	0.36 (%)
34	Bookafy	3386	0.36 (%)
35	Wix Answers	3326	0.35 (%)
36	Five9	3225	0.34 (%)
37	ClickTale	3142	0.33 (%)
38	Genesys PureCloud	3061	0.32 (%)
39	WalkMe	2984	0.32 (%)
40	Cxense Insight	2751	0.29 (%)
41	Kayako	2232	0.24 (%)
42	RumbleTalk	2172	0.23 (%)
43	QuantumMetric	2131	0.23 (%)
44	NiceJob	1957	0.21 (%)
45	SendX	1828	0.19 (%)
46	Kustomer	1599	0.17 (%)
47	HelpCrunch	1593	0.17 (%)
48	Survicate	1581	0.17 (%)
49	CallPage	1581	0.17 (%)
50	ProProfs Knowledge Base	1506	0.16 (%)
51	Woobox	1429	0.15 (%)
52	Quantcast Choice	1364	0.14 (%)
53	WebEngage	1355	0.14 (%)
54	iZooto	1224	0.13 (%)
55	Method:CRM	1212	0.13 (%)
56	DecibelInsight	1189	0.13 (%)
57	Antlere	1181	0.13 (%)
58	Confirmit	1170	0.12 (%)
59	Grade.us	1164	0.12 (%)
60	GatherUp	1083	0.11 (%)
61	LoginRadius	1051	0.11 (%)
62	SAP Hybris Cloud for Customer	1037	0.11 (%)
63	Oracle Service Cloud	1022	0.11 (%)
64	OpinionLab	1002	0.11 (%)
65	ReferralCandy	992	0.11 (%)
66	Thunderhead.com	961	0.10 (%)
67	amoCRM	952	0.10 (%)
68	Oracle CX	936	0.10 (%)
69	ForeSee	911	0.10 (%)
70	ChurnZero	821	0.09 (%)
71	Whatfix	788	0.08 (%)
72	Webtrekk	698	0.07 (%)
73	Yieldify	665	0.07 (%)
74	TINT	615	0.07 (%)
75	Quadient	605	0.06 (%)
76	UserTesting	584	0.06 (%)
77	Adobe Experience Platform	529	0.06 (%)
78	NICE CXone	486	0.05 (%)
79	GetFeedback	446	0.05 (%)
80	Talisma	441	0.05 (%)
81	Practice Ignition	426	0.05 (%)
82	Antavo	419	0.04 (%)
83	Adobe Experience Manager Forms	406	0.04 (%)
84	Totango	402	0.04 (%)
85	Thought Industries	399	0.04 (%)
86	Nextiva	364	0.04 (%)
87	Reevoo	354	0.04 (%)
88	AskNicely	353	0.04 (%)
89	Retently NPS	351	0.04 (%)
90	Clarabridge	343	0.04 (%)
91	TeamSupport	334	0.04 (%)
92	TapMango	319	0.03 (%)
93	Key Survey	309	0.03 (%)
94	DeskDirector	305	0.03 (%)
95	Shipup	300	0.03 (%)
96	HiConversion	296	0.03 (%)
97	Vev	295	0.03 (%)
98	Dovetail	282	0.03 (%)
99	Kubra	262	0.03 (%)
100	Qhub	262	0.03 (%)
101	Barilliance	249	0.03 (%)
102	Falcon.io	249	0.03 (%)
103	Cloudrexx	246	0.03 (%)
104	Perkville	244	0.03 (%)
105	Nanorep	237	0.03 (%)
106	Hippo Video	225	0.02 (%)
107	Satmetrix	192	0.02 (%)
108	Moxtra	183	0.02 (%)
109	UXPressia	176	0.02 (%)
110	Conversocial	174	0.02 (%)
111	Zingle	165	0.02 (%)
112	Honestly	158	0.02 (%)
113	Pointillist	152	0.02 (%)
114	KnowledgeOwl	147	0.02 (%)
115	Vonage Communications APIs (formerly Nexmo)	146	0.02 (%)
116	Mvix Digital Signage	143	0.02 (%)
117	Client Heartbeat	141	0.01 (%)
118	VePlatform	138	0.01 (%)
119	Oracle Fatwire	138	0.01 (%)
120	ReviewTrackers	137	0.01 (%)
121	Planhat	136	0.01 (%)
122	Bright Pattern	135	0.01 (%)
123	InMoment	128	0.01 (%)
124	Q-nomy	124	0.01 (%)
125	Vocalcom	123	0.01 (%)
126	ProProfs Survey Maker	122	0.01 (%)
127	Backbase	119	0.01 (%)
128	Belly	116	0.01 (%)
129	Zoomph	114	0.01 (%)
130	Cayzu	111	0.01 (%)
131	FUEL CYCLE	106	0.01 (%)
132	BEYABLE	106	0.01 (%)
133	Abacus Webvision Cloud	105	0.01 (%)
134	Impel	104	0.01 (%)
135	Intouch Insight	100	0.01 (%)
136	SurveySparrow	93	0.01 (%)
137	Userbrain	92	0.01 (%)
138	Starred	88	0.01 (%)
139	PeopleMetrics	86	0.01 (%)
140	Apptentive	85	0.01 (%)
141	Slapfive	78	0.01 (%)
142	CustomerGauge	77	0.01 (%)
143	Survey Analytics	76	0.01 (%)
144	FuseDesk	76	0.01 (%)
145	Yonyx	73	0.01 (%)
146	UJET	69	0.01 (%)
147	Feedbackly	67	0.01 (%)
148	Scorebuddy	66	0.01 (%)
149	Picnic	65	0.01 (%)
150	CXGroup	65	0.01 (%)
151	Bluestone PIM	65	0.01 (%)
152	ResponseTek	63	0.01 (%)
153	Quiq Messaging	63	0.01 (%)
154	Servion	61	0.01 (%)
155	Sharpen	61	0.01 (%)
156	Comarch Loyalty Management	61	0.01 (%)
157	Dazzmobile	59	0.01 (%)
158	ProcedureFlow	58	0.01 (%)
159	Alida	57	0.01 (%)
160	CMNTY	56	0.01 (%)
161	erxes Inc	55	0.01 (%)
162	Locobuzz	53	0.01 (%)
163	Nicereply	52	0.01 (%)
164	CrazyCall	47	0.00 (%)
165	SeeVolution	45	0.00 (%)
166	Touchpoint Dashboard	44	0.00 (%)
167	Zenloop	42	0.00 (%)
168	Emolytics	42	0.00 (%)
169	Talkus	42	0.00 (%)
170	Chattermill	41	0.00 (%)
171	MaritzCX	41	0.00 (%)
172	Zonka Feedback	38	0.00 (%)
173	INDE Broadcast AR	38	0.00 (%)
174	Sitecore Experience Commerce	35	0.00 (%)
175	Interakt	35	0.00 (%)
176	Oracle Banking Digital Experience	35	0.00 (%)
177	Pluck	34	0.00 (%)
178	UserReplay	34	0.00 (%)
179	Engagor	33	0.00 (%)
180	Moxie Concierge	32	0.00 (%)
181	Google Trusted Stores	31	0.00 (%)
182	Katabat	30	0.00 (%)
183	Toonimo	29	0.00 (%)
184	SAS/ASSIST	29	0.00 (%)
185	Ushur	28	0.00 (%)
186	Rant & Rave	27	0.00 (%)
187	Experiture	27	0.00 (%)
188	AskingPoint	26	0.00 (%)
189	Retreaver	26	0.00 (%)
190	Oracle Real User Experience Insight	25	0.00 (%)
191	eDigitalResearch (Maru EDR)	24	0.00 (%)
192	Temper.io	23	0.00 (%)
193	Preferred Patron Loyalty	23	0.00 (%)
194	SurveyLab	23	0.00 (%)
195	Avaya Business Advocate	20	0.00 (%)
196	Whisbi	19	0.00 (%)
197	UXprobe	18	0.00 (%)
198	SightMill	18	0.00 (%)
199	Vocoll	17	0.00 (%)
200	Logicalware	17	0.00 (%)
201	InviteManager	17	0.00 (%)
202	SurveyExpression	17	0.00 (%)
203	oorjit	17	0.00 (%)
204	Bugwolf	16	0.00 (%)
205	Iridize	16	0.00 (%)
206	RocketLane	15	0.00 (%)
207	OXON	14	0.00 (%)
208	OpenText Communications Center Enterprise (CCE)	14	0.00 (%)
209	SuiteCX	13	0.00 (%)
210	ITSM 365	13	0.00 (%)
211	Reputology	13	0.00 (%)
212	Journey Sales	12	0.00 (%)
213	Oracle Unity Customer Data Platform	11	0.00 (%)
214	Mi4biz	11	0.00 (%)
215	ServiceDock	10	0.00 (%)
216	Acromobile	10	0.00 (%)
217	Concentrix Catalyst	9	0.00 (%)
218	IBM Tealeaf	9	0.00 (%)
219	Salesmachine	9	0.00 (%)
220	SimpleFeedback	9	0.00 (%)
221	Survey Galaxy	9	0.00 (%)
222	Sprinklr Modern Care	8	0.00 (%)
223	Movate	8	0.00 (%)
224	Thanx Media	8	0.00 (%)
225	CloudCherry	7	0.00 (%)
226	Promoter Ninja	7	0.00 (%)
227	IBM Watson Customer Experience Analytics	7	0.00 (%)
228	Survaider	6	0.00 (%)
229	KANA Express	6	0.00 (%)
230	Team Sales Agent	5	0.00 (%)
231	Gotcha	5	0.00 (%)
232	Survtapp	5	0.00 (%)
233	Market Force Information	5	0.00 (%)
234	UserRules	5	0.00 (%)
235	Auryc	4	0.00 (%)
236	Pisano	4	0.00 (%)
237	VenueLytics	4	0.00 (%)
238	ThoughtBuzz	4	0.00 (%)
239	Guideblocks	4	0.00 (%)
240	Convergys Analytics	3	0.00 (%)
241	SnapSolv	3	0.00 (%)
242	CallidusCloud CX	3	0.00 (%)
243	ReviewSpreader	3	0.00 (%)
244	Nextpond	3	0.00 (%)
245	RenegadeWorks	3	0.00 (%)
246	ShowHows	3	0.00 (%)
247	ATryBox	3	0.00 (%)
248	BankBuddy	2	0.00 (%)
249	JourneyFlow	2	0.00 (%)
250	Oracle RightNow Engage	2	0.00 (%)
251	JumpSeat	2	0.00 (%)
252	3CLogic	2	0.00 (%)

Technology	Market share
Zendesk	19.89 (%)
Trustpilot	13.79 (%)
Intercom	7.96 (%)
Adobe Marketing Cloud	7.90 (%)
Qualtrics	3.60 (%)
Freshworks	3.43 (%)
Campaign Monitor	3.04 (%)
Podium	2.76 (%)
Adobe Commerce Cloud	2.63 (%)
Yotpo	2.54 (%)
Qualtrics Research Core	2.27 (%)
Smile.io	2.09 (%)
Zoho CRM	1.98 (%)
Smartlook	1.78 (%)
Pendo	1.57 (%)
Salesforce Service Cloud	1.48 (%)
Sitecore	1.41 (%)
OneAll	1.38 (%)
Pipedrive	1.31 (%)
Bazaarvoice	0.99 (%)
LiveAgent	0.96 (%)
LivePerson	0.79 (%)
Genesys	0.72 (%)
Zoho CRM Plus	0.69 (%)
Feefo	0.65 (%)
Zoho Desk	0.54 (%)
Adobe Experience Cloud	0.50 (%)
Nebula CX by Kampyle	0.47 (%)
Medallia	0.45 (%)
Usabilla	0.42 (%)
Gigya	0.41 (%)
Collect.chat	0.40 (%)
PowerReviews	0.36 (%)
Bookafy	0.36 (%)
Wix Answers	0.35 (%)
Five9	0.34 (%)
ClickTale	0.33 (%)
Genesys PureCloud	0.32 (%)
WalkMe	0.32 (%)
Cxense Insight	0.29 (%)
Kayako	0.24 (%)
RumbleTalk	0.23 (%)
QuantumMetric	0.23 (%)
NiceJob	0.21 (%)
SendX	0.19 (%)
Kustomer	0.17 (%)
HelpCrunch	0.17 (%)
Survicate	0.17 (%)
CallPage	0.17 (%)
ProProfs Knowledge Base	0.16 (%)
Woobox	0.15 (%)
Quantcast Choice	0.14 (%)
WebEngage	0.14 (%)
iZooto	0.13 (%)
Method:CRM	0.13 (%)
DecibelInsight	0.13 (%)
Antlere	0.13 (%)
Confirmit	0.12 (%)
Grade.us	0.12 (%)
GatherUp	0.11 (%)
LoginRadius	0.11 (%)
SAP Hybris Cloud for Customer	0.11 (%)
Oracle Service Cloud	0.11 (%)
OpinionLab	0.11 (%)
ReferralCandy	0.11 (%)
Thunderhead.com	0.10 (%)
amoCRM	0.10 (%)
Oracle CX	0.10 (%)
ForeSee	0.10 (%)
ChurnZero	0.09 (%)
Whatfix	0.08 (%)
Webtrekk	0.07 (%)
Yieldify	0.07 (%)
TINT	0.07 (%)
Quadient	0.06 (%)
UserTesting	0.06 (%)
Adobe Experience Platform	0.06 (%)
NICE CXone	0.05 (%)
GetFeedback	0.05 (%)
Talisma	0.05 (%)
Practice Ignition	0.05 (%)
Antavo	0.04 (%)
Adobe Experience Manager Forms	0.04 (%)
Totango	0.04 (%)
Thought Industries	0.04 (%)
Nextiva	0.04 (%)
Reevoo	0.04 (%)
AskNicely	0.04 (%)
Retently NPS	0.04 (%)
Clarabridge	0.04 (%)
TeamSupport	0.04 (%)
TapMango	0.03 (%)
Key Survey	0.03 (%)
DeskDirector	0.03 (%)
Shipup	0.03 (%)
HiConversion	0.03 (%)
Vev	0.03 (%)
Dovetail	0.03 (%)
Kubra	0.03 (%)
Qhub	0.03 (%)
Barilliance	0.03 (%)
Falcon.io	0.03 (%)
Cloudrexx	0.03 (%)
Perkville	0.03 (%)
Nanorep	0.03 (%)
Hippo Video	0.02 (%)
Satmetrix	0.02 (%)
Moxtra	0.02 (%)
UXPressia	0.02 (%)
Conversocial	0.02 (%)
Zingle	0.02 (%)
Honestly	0.02 (%)
Pointillist	0.02 (%)
KnowledgeOwl	0.02 (%)
Vonage Communications APIs (formerly Nexmo)	0.02 (%)
Mvix Digital Signage	0.02 (%)
Client Heartbeat	0.01 (%)
VePlatform	0.01 (%)
Oracle Fatwire	0.01 (%)
ReviewTrackers	0.01 (%)
Planhat	0.01 (%)
Bright Pattern	0.01 (%)
InMoment	0.01 (%)
Q-nomy	0.01 (%)
Vocalcom	0.01 (%)
ProProfs Survey Maker	0.01 (%)
Backbase	0.01 (%)
Belly	0.01 (%)
Zoomph	0.01 (%)
Cayzu	0.01 (%)
FUEL CYCLE	0.01 (%)
BEYABLE	0.01 (%)
Abacus Webvision Cloud	0.01 (%)
Impel	0.01 (%)
Intouch Insight	0.01 (%)
SurveySparrow	0.01 (%)
Userbrain	0.01 (%)
Starred	0.01 (%)
PeopleMetrics	0.01 (%)
Apptentive	0.01 (%)
Slapfive	0.01 (%)
CustomerGauge	0.01 (%)
Survey Analytics	0.01 (%)
FuseDesk	0.01 (%)
Yonyx	0.01 (%)
UJET	0.01 (%)
Feedbackly	0.01 (%)
Scorebuddy	0.01 (%)
Picnic	0.01 (%)
CXGroup	0.01 (%)
Bluestone PIM	0.01 (%)
ResponseTek	0.01 (%)
Quiq Messaging	0.01 (%)
Servion	0.01 (%)
Sharpen	0.01 (%)
Comarch Loyalty Management	0.01 (%)
Dazzmobile	0.01 (%)
ProcedureFlow	0.01 (%)
Alida	0.01 (%)
CMNTY	0.01 (%)
erxes Inc	0.01 (%)
Locobuzz	0.01 (%)
Nicereply	0.01 (%)
CrazyCall	0.00 (%)
SeeVolution	0.00 (%)
Touchpoint Dashboard	0.00 (%)
Zenloop	0.00 (%)
Emolytics	0.00 (%)
Talkus	0.00 (%)
Chattermill	0.00 (%)
MaritzCX	0.00 (%)
Zonka Feedback	0.00 (%)
INDE Broadcast AR	0.00 (%)
Sitecore Experience Commerce	0.00 (%)
Interakt	0.00 (%)
Oracle Banking Digital Experience	0.00 (%)
Pluck	0.00 (%)
UserReplay	0.00 (%)
Engagor	0.00 (%)
Moxie Concierge	0.00 (%)
Google Trusted Stores	0.00 (%)
Katabat	0.00 (%)
Toonimo	0.00 (%)
SAS/ASSIST	0.00 (%)
Ushur	0.00 (%)
Rant & Rave	0.00 (%)
Experiture	0.00 (%)
AskingPoint	0.00 (%)
Retreaver	0.00 (%)
Oracle Real User Experience Insight	0.00 (%)
eDigitalResearch (Maru EDR)	0.00 (%)
Temper.io	0.00 (%)
Preferred Patron Loyalty	0.00 (%)
SurveyLab	0.00 (%)
Avaya Business Advocate	0.00 (%)
Whisbi	0.00 (%)
UXprobe	0.00 (%)
SightMill	0.00 (%)
Vocoll	0.00 (%)
Logicalware	0.00 (%)
InviteManager	0.00 (%)
SurveyExpression	0.00 (%)
oorjit	0.00 (%)
Bugwolf	0.00 (%)
Iridize	0.00 (%)
RocketLane	0.00 (%)
OXON	0.00 (%)
OpenText Communications Center Enterprise (CCE)	0.00 (%)
SuiteCX	0.00 (%)
ITSM 365	0.00 (%)
Reputology	0.00 (%)
Journey Sales	0.00 (%)
Oracle Unity Customer Data Platform	0.00 (%)
Mi4biz	0.00 (%)
ServiceDock	0.00 (%)
Acromobile	0.00 (%)
Concentrix Catalyst	0.00 (%)
IBM Tealeaf	0.00 (%)
Salesmachine	0.00 (%)
SimpleFeedback	0.00 (%)
Survey Galaxy	0.00 (%)
Sprinklr Modern Care	0.00 (%)
Movate	0.00 (%)
Thanx Media	0.00 (%)
CloudCherry	0.00 (%)
Promoter Ninja	0.00 (%)
IBM Watson Customer Experience Analytics	0.00 (%)
Survaider	0.00 (%)
KANA Express	0.00 (%)
Team Sales Agent	0.00 (%)
Gotcha	0.00 (%)
Survtapp	0.00 (%)
Market Force Information	0.00 (%)
UserRules	0.00 (%)
Auryc	0.00 (%)
Pisano	0.00 (%)
VenueLytics	0.00 (%)
ThoughtBuzz	0.00 (%)
Guideblocks	0.00 (%)
Convergys Analytics	0.00 (%)
SnapSolv	0.00 (%)
CallidusCloud CX	0.00 (%)
ReviewSpreader	0.00 (%)
Nextpond	0.00 (%)
RenegadeWorks	0.00 (%)
ShowHows	0.00 (%)
ATryBox	0.00 (%)
BankBuddy	0.00 (%)
JourneyFlow	0.00 (%)
Oracle RightNow Engage	0.00 (%)
JumpSeat	0.00 (%)
3CLogic	0.00 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Experience software market leaders?

Top leaders in the category for Customer Experience software are Zendesk, Trustpilot, Intercom. Here, you can view a full list of Customer Experience tools in the market.

How many companies use Customer Experience software these days?

Around the world in 2023, over 984,191 companies are currently using one or more Customer Experience software. Out of these, there are 505,837 companies using Customer Experience tools that are originally from the United States .

Which company has the most significant market share in the Customer Experience software space?

The top few companies that have the most significant market share in the Customer Experience space are Zendesk with 19.89 % of market share, and Trustpilot with 13.79 % of market share and Intercom with 7.96 % of market share . Check for other Customer Experience technologies market share here.