Customer Self Service

Gain market share and customer base information about the top Customer Self Service software. Check out our list of Customer Self Service Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies

7187

Companies

Movements

Categories related to Customer Self Service

Top 5 Customer Self Service technologies in 2023

Over 7,187 companies are using Customer Self Service tools. Ada Support with 23.25% market share (1,671 customers), Helpjuice with 16.71% market share (1,201 customers), ServiceNow Request Management with 8.85% market share (636 customers),

Ada Support

23.25 %

Market Share

1671

Customers
Helpjuice

16.71 %

Market Share

1201

Customers
ServiceNow Request Management

8.85 %

Market Share

636

Customers
Zendesk Answer Bot

7.69 %

Market Share

553

Customers
Inbenta

7.44 %

Market Share

535

Customers
Others

36.05 %

Market Share

2591

Customers

Customer Self Service Customers by Employee Size

The majority of Customer Self Service category falls in the company size of 0 - 9 employees (2,004 companies), 20 - 49 employees (1,462 companies), 100 - 249 employees (673 companies).

Customer Self Service Customers by Geography

Companies using Customer Self Service technology software are majorly from the United States with 3,988 (68.30%), United Kingdom with 416 (7.12%), Canada with 346 (5.93%) customers respectively.

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Customer Self Service Customers by Industry

Top industries that use Customer Self Service for Technology (1,661), Professional Services (1,597), Retail and CPG (537).

Market Share for Top Customer Self Service Technologies

Analyze the market share of popular Customer Self Service technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share
1	Ada Support	1671	23.25 (%)
2	Helpjuice	1201	16.71 (%)
3	ServiceNow Request Management	636	8.85 (%)
4	Zendesk Answer Bot	553	7.69 (%)
5	Inbenta	535	7.44 (%)
6	Elevio	362	5.04 (%)
7	inSided	358	4.98 (%)
8	MindTouch	305	4.24 (%)
9	Salesforce Customer Portal	284	3.95 (%)
10	AgentBot	259	3.60 (%)
11	Thumbtack	257	3.58 (%)
12	KnowledgeOwl	147	2.05 (%)
13	HubSpot Service Hub	141	1.96 (%)
14	Support Hero	134	1.86 (%)
15	RightAnswers	83	1.15 (%)
16	Jacada	82	1.14 (%)
17	Bold360	48	0.67 (%)
18	AnswerDash	36	0.50 (%)
19	Moxie Concierge	33	0.46 (%)
20	BotEngine.ai	31	0.43 (%)
21	Chatfuel	21	0.29 (%)
22	Team Sales Agent	5	0.07 (%)
23	Avaya Ava	3	0.04 (%)
24	Creative Virtual V-Person	2	0.03 (%)

Technology	Market share
Ada Support	23.25 (%)
Helpjuice	16.71 (%)
ServiceNow Request Management	8.85 (%)
Zendesk Answer Bot	7.69 (%)
Inbenta	7.44 (%)
Elevio	5.04 (%)
inSided	4.98 (%)
MindTouch	4.24 (%)
Salesforce Customer Portal	3.95 (%)
AgentBot	3.60 (%)
Thumbtack	3.58 (%)
KnowledgeOwl	2.05 (%)
HubSpot Service Hub	1.96 (%)
Support Hero	1.86 (%)
RightAnswers	1.15 (%)
Jacada	1.14 (%)
Bold360	0.67 (%)
AnswerDash	0.50 (%)
Moxie Concierge	0.46 (%)
BotEngine.ai	0.43 (%)
Chatfuel	0.29 (%)
Team Sales Agent	0.07 (%)
Avaya Ava	0.04 (%)
Creative Virtual V-Person	0.03 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Self Service software market leaders?

Top leaders in the category for Customer Self Service software are Ada Support, Helpjuice, ServiceNow Request Management. Here, you can view a full list of Customer Self Service tools in the market.

How many companies use Customer Self Service software these days?

Around the world in 2023, over 6,643 companies are currently using one or more Customer Self Service software. Out of these, there are 3,988 companies using Customer Self Service tools that are originally from the United States .

Which company has the most significant market share in the Customer Self Service software space?

The top few companies that have the most significant market share in the Customer Self Service space are Ada Support with 23.25 % of market share, and Helpjuice with 16.71 % of market share and ServiceNow Request Management with 8.85 % of market share . Check for other Customer Self Service technologies market share here.