Customer Support Services

Gain market share and customer base information about the top Customer Support Services software. Check out our list of Customer Support Services Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies

136649

Companies

1997

Movements

Categories related to Customer Support Services

Top 5 Customer Support Services technologies in 2023

Over 136,649 companies are using Customer Support Services tools. Freshdesk with 81.01% market share (110,695 customers), Assist AI with 3.88% market share (5,306 customers), Service with 3.70% market share (5,058 customers),

Freshdesk

81.01 %

Market Share

110695

Customers
Assist AI

3.88 %

Market Share

5306

Customers
Service

3.70 %

Market Share

5058

Customers
Wise

2.62 %

Market Share

3579

Customers
Microsoft Dynamics 365 for Customer Service

1.27 %

Market Share

1733

Customers
Others

7.52 %

Market Share

10278

Customers

Customer Support Services Customers by Employee Size

The majority of Customer Support Services category falls in the company size of 20 - 49 employees (37,315 companies), 0 - 9 employees (34,845 companies), 100 - 249 employees (19,059 companies).

Customer Support Services Customers by Geography

Companies using Customer Support Services technology software are majorly from the United States with 64,803 (57.45%), United Kingdom with 11,927 (10.57%), India with 9,925 (8.80%) customers respectively.

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Customer Support Services Customers by Industry

Top industries that use Customer Support Services for Technology (40,962), Professional Services (32,659), Retail and CPG (12,644).

Market Share for Top Customer Support Services Technologies

Analyze the market share of popular Customer Support Services technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share
1	Freshdesk	110695	81.01 (%)
2	Assist AI	5306	3.88 (%)
3	Service	5058	3.70 (%)
4	Wise	3579	2.62 (%)
5	Microsoft Dynamics 365 for Customer Service	1733	1.27 (%)
6	Chaport Live Chat	1254	0.92 (%)
7	Solvvy	1110	0.81 (%)
8	Onestop	848	0.62 (%)
9	ManageEngine ServiceDesk Plus	669	0.49 (%)
10	WebsiteAlive	644	0.47 (%)
11	Salesforce Desk.com	639	0.47 (%)
12	Boomtown	472	0.35 (%)
13	Kommunicate	463	0.34 (%)
14	Influx	403	0.29 (%)
15	Live Chat Monitoring	324	0.24 (%)
16	Shipup	302	0.22 (%)
17	HelpSite	259	0.19 (%)
18	Amelia	253	0.19 (%)
19	Upscope	227	0.17 (%)
20	tuul	218	0.16 (%)
21	Agent.ai	207	0.15 (%)
22	Textline	189	0.14 (%)
23	Guru	162	0.12 (%)
24	WORK[etc]	137	0.10 (%)
25	OwnerListens	133	0.10 (%)
26	Moneypenny	110	0.08 (%)
27	Support.com Cloud	91	0.07 (%)
28	Rocketbots.io	85	0.06 (%)
29	Next IT	81	0.06 (%)
30	TaskUs	80	0.06 (%)
31	Click2Mail	76	0.06 (%)
32	Modria	72	0.05 (%)
33	Zingaya	65	0.05 (%)
34	Enginess	63	0.05 (%)
35	QnA Maker by Microsoft	56	0.04 (%)
36	LiveChat 24/7	55	0.04 (%)
37	ChannelReply	48	0.04 (%)
38	MailClark	48	0.04 (%)
39	Talkus	42	0.03 (%)
40	Logicbox	37	0.03 (%)
41	AnswerConnect	28	0.02 (%)
42	Echopass	25	0.02 (%)
43	Buffer Reply	25	0.02 (%)
44	MightyCall	25	0.02 (%)
45	Kylie.ai	24	0.02 (%)
46	wrrk	23	0.02 (%)
47	Conversable	21	0.02 (%)
48	Thankful	21	0.02 (%)
49	Message Direct	21	0.02 (%)
50	12Return	16	0.01 (%)
51	Intradiem	15	0.01 (%)
52	Course Sales	14	0.01 (%)
53	NABD System	14	0.01 (%)
54	helpware	13	0.01 (%)
55	Arise Platform	12	0.01 (%)
56	Ruby Receptionists	10	0.01 (%)
57	Zendesk Support Suite	9	0.01 (%)
58	79ecommerce	9	0.01 (%)
59	Eptica	8	0.01 (%)
60	Nice.Chat	7	0.01 (%)
61	Salesforce WebToCase	4	0.00 (%)
62	GetInChat	3	0.00 (%)
63	Kundo	3	0.00 (%)
64	BubbleIQ	2	0.00 (%)
65	Conversity	2	0.00 (%)
66	Support.com Nexus	2	0.00 (%)

Technology	Market share
Freshdesk	81.01 (%)
Assist AI	3.88 (%)
Service	3.70 (%)
Wise	2.62 (%)
Microsoft Dynamics 365 for Customer Service	1.27 (%)
Chaport Live Chat	0.92 (%)
Solvvy	0.81 (%)
Onestop	0.62 (%)
ManageEngine ServiceDesk Plus	0.49 (%)
WebsiteAlive	0.47 (%)
Salesforce Desk.com	0.47 (%)
Boomtown	0.35 (%)
Kommunicate	0.34 (%)
Influx	0.29 (%)
Live Chat Monitoring	0.24 (%)
Shipup	0.22 (%)
HelpSite	0.19 (%)
Amelia	0.19 (%)
Upscope	0.17 (%)
tuul	0.16 (%)
Agent.ai	0.15 (%)
Textline	0.14 (%)
Guru	0.12 (%)
WORK[etc]	0.10 (%)
OwnerListens	0.10 (%)
Moneypenny	0.08 (%)
Support.com Cloud	0.07 (%)
Rocketbots.io	0.06 (%)
Next IT	0.06 (%)
TaskUs	0.06 (%)
Click2Mail	0.06 (%)
Modria	0.05 (%)
Zingaya	0.05 (%)
Enginess	0.05 (%)
QnA Maker by Microsoft	0.04 (%)
LiveChat 24/7	0.04 (%)
ChannelReply	0.04 (%)
MailClark	0.04 (%)
Talkus	0.03 (%)
Logicbox	0.03 (%)
AnswerConnect	0.02 (%)
Echopass	0.02 (%)
Buffer Reply	0.02 (%)
MightyCall	0.02 (%)
Kylie.ai	0.02 (%)
wrrk	0.02 (%)
Conversable	0.02 (%)
Thankful	0.02 (%)
Message Direct	0.02 (%)
12Return	0.01 (%)
Intradiem	0.01 (%)
Course Sales	0.01 (%)
NABD System	0.01 (%)
helpware	0.01 (%)
Arise Platform	0.01 (%)
Ruby Receptionists	0.01 (%)
Zendesk Support Suite	0.01 (%)
79ecommerce	0.01 (%)
Eptica	0.01 (%)
Nice.Chat	0.01 (%)
Salesforce WebToCase	0.00 (%)
GetInChat	0.00 (%)
Kundo	0.00 (%)
BubbleIQ	0.00 (%)
Conversity	0.00 (%)
Support.com Nexus	0.00 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Support Services software market leaders?

Top leaders in the category for Customer Support Services software are Freshdesk, Assist AI, Service. Here, you can view a full list of Customer Support Services tools in the market.

How many companies use Customer Support Services software these days?

Around the world in 2023, over 142,561 companies are currently using one or more Customer Support Services software. Out of these, there are 64,803 companies using Customer Support Services tools that are originally from the United States .

Which company has the most significant market share in the Customer Support Services software space?

The top few companies that have the most significant market share in the Customer Support Services space are Freshdesk with 81.01 % of market share, and Assist AI with 3.88 % of market share and Service with 3.70 % of market share . Check for other Customer Support Services technologies market share here.