Helpdesk Tools

Gain market share and customer base information about the top Helpdesk Tools software. Check out our list of Helpdesk Tools Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

123

Technologies

75327

Companies

748

Movements

Categories related to Helpdesk Tools

Top 5 Helpdesk Tools technologies in 2023

Over 75,327 companies are using Helpdesk Tools tools. Help Scout with 13.26% market share (9,988 customers), LiveAgent with 12.06% market share (9,085 customers), Gorgias with 11.64% market share (8,769 customers),

Help Scout

13.26 %

Market Share

9988

Customers
LiveAgent

12.06 %

Market Share

9085

Customers
Gorgias

11.64 %

Market Share

8769

Customers
SherpaDesk

7.69 %

Market Share

5795

Customers
Zoho Desk

6.73 %

Market Share

5068

Customers
Others

48.62 %

Market Share

36622

Customers

Helpdesk Tools Customers by Employee Size

The majority of Helpdesk Tools category falls in the company size of 0 - 9 employees (9,153 companies), 20 - 49 employees (8,272 companies), 100 - 249 employees (6,790 companies).

Helpdesk Tools Customers by Geography

Companies using Helpdesk Tools technology software are majorly from the United States with 24,646 (69.31%), United Kingdom with 3,356 (9.44%), Canada with 1,681 (4.73%) customers respectively.

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Helpdesk Tools Customers by Industry

Top industries that use Helpdesk Tools for Technology (11,926), Professional Services (11,018), Retail and CPG (4,247).

Market Share for Top Helpdesk Tools Technologies

Analyze the market share of popular Helpdesk Tools technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share
1	Help Scout	9988	13.26 (%)
2	LiveAgent	9085	12.06 (%)
3	Gorgias	8769	11.64 (%)
4	SherpaDesk	5795	7.69 (%)
5	Zoho Desk	5068	6.73 (%)
6	ConnectWise	4303	5.71 (%)
7	osTicket	3806	5.05 (%)
8	Spiceworks Help Desk	2314	3.07 (%)
9	Kayako	2238	2.97 (%)
10	Oracle Service Cloud (formerly RightNow)	1936	2.57 (%)
11	Front	1926	2.56 (%)
12	LiveHelpNow	1373	1.82 (%)
13	Chaport Live Chat	1254	1.66 (%)
14	Hesk	1142	1.52 (%)
15	Helpshift	1090	1.45 (%)
16	HappyFox	891	1.18 (%)
17	Mojo Helpdesk	839	1.11 (%)
18	GrooveHQ	770	1.02 (%)
19	UserEcho	676	0.90 (%)
20	ManageEngine ServiceDesk Plus	676	0.90 (%)
21	Salesforce Desk.com	645	0.86 (%)
22	Salesforce Desk.com	643	0.85 (%)
23	Web Help Desk	602	0.80 (%)
24	Rhino Support HelpDesk	498	0.66 (%)
25	Rhino Support	498	0.66 (%)
26	Agiloft	447	0.59 (%)
27	SupportSystem	409	0.54 (%)
28	Issuetrak	403	0.54 (%)
29	Dixa	384	0.51 (%)
30	CloudApp	374	0.50 (%)
31	Zendesk Talk	351	0.47 (%)
32	TeamSupport	335	0.44 (%)
33	ChatID	335	0.44 (%)
34	Tender Support	285	0.38 (%)
35	Parature	283	0.38 (%)
36	HelpSite	259	0.34 (%)
37	Teamwork Desk	246	0.33 (%)
38	SolarWinds Web Help Desk	245	0.33 (%)
39	DeskPRO	239	0.32 (%)
40	Kaseya VSA	238	0.32 (%)
41	Enchant	216	0.29 (%)
42	Agent.ai	207	0.27 (%)
43	HelpOnClick Live Chat Software	188	0.25 (%)
44	Doorbell	184	0.24 (%)
45	KronoDesk	182	0.24 (%)
46	HelpSpot	167	0.22 (%)
47	Dimelo	160	0.21 (%)
48	Casengo	151	0.20 (%)
49	UseResponse	141	0.19 (%)
50	SupportBee	117	0.16 (%)
51	Breezy Themes	116	0.15 (%)
52	Deskero	109	0.14 (%)
53	HelpDeskZ	98	0.13 (%)
54	HarePoint	98	0.13 (%)
55	Rocketbots.io	85	0.11 (%)
56	Sugester	84	0.11 (%)
57	Helprace	84	0.11 (%)
58	Next IT	81	0.11 (%)
59	Alloy Navigator	73	0.10 (%)
60	Modria	72	0.10 (%)
61	FocalScope	70	0.09 (%)
62	NetHelpDesk	65	0.09 (%)
63	Diabolocom	62	0.08 (%)
64	JitBit Helpdesk	59	0.08 (%)
65	Vision Helpdesk	59	0.08 (%)
66	OTRS	54	0.07 (%)
67	Helpy	38	0.05 (%)
68	RedmineUP Cloud	37	0.05 (%)
69	PhaseWare	36	0.05 (%)
70	AzureDesk	34	0.05 (%)
71	Sirportly	32	0.04 (%)
72	DoneDone	31	0.04 (%)
73	ReadyDesk	27	0.04 (%)
74	Buffer Reply	25	0.03 (%)
75	Liberum Help Desk	24	0.03 (%)
76	Abhisi	23	0.03 (%)
77	Revelation helpdesk	23	0.03 (%)
78	Deskun	19	0.03 (%)
79	Zyprr	18	0.02 (%)
80	Snappy Helpdesk	16	0.02 (%)
81	eStreamDesk	16	0.02 (%)
82	PhaseWare Tracker	15	0.02 (%)
83	Supportbench	14	0.02 (%)
84	NABD System	14	0.02 (%)
85	ZupportDesk	13	0.02 (%)
86	C-Desk	13	0.02 (%)
87	HelpNinja	13	0.02 (%)
88	Support Incident Tracker (SiT)	12	0.02 (%)
89	Keeping	12	0.02 (%)
90	SolarWinds MSP Manager	12	0.02 (%)
91	ProProfs Help Desk	10	0.01 (%)
92	Hivy	9	0.01 (%)
93	eTicket	9	0.01 (%)
94	Email Center Pro	9	0.01 (%)
95	Helpsumo	9	0.01 (%)
96	Polar Help Desk	8	0.01 (%)
97	HelpdeskPilot	7	0.01 (%)
98	devContact	7	0.01 (%)
99	Vtiger Help Desk	7	0.01 (%)
100	CheckMate	7	0.01 (%)
101	Boostopia	6	0.01 (%)
102	Inbenta Natural Language Search	6	0.01 (%)
103	DiamanteDesk	6	0.01 (%)
104	ServicePRO	6	0.01 (%)
105	DigitalGenius	6	0.01 (%)
106	Plumsail HelpDesk	4	0.01 (%)
107	HelpMaster	4	0.01 (%)
108	Inbill	4	0.01 (%)
109	Adjutas	4	0.01 (%)
110	EvantoDesk	4	0.01 (%)
111	CRMDesk	4	0.01 (%)
112	NetResults Tracker	3	0.00 (%)
113	Free Help Desk	3	0.00 (%)
114	Faveo Help Desk	3	0.00 (%)
115	MetaCaseDesk	3	0.00 (%)
116	KnowAll Enquire	3	0.00 (%)
117	IssueCentre	3	0.00 (%)
118	Help Desk Essentials	3	0.00 (%)
119	Chataroo	3	0.00 (%)
120	SmarterTrack	3	0.00 (%)
121	Bornevia	3	0.00 (%)
122	Complaints Pro	2	0.00 (%)
123	Kapdesk	2	0.00 (%)

Technology	Market share
Help Scout	13.26 (%)
LiveAgent	12.06 (%)
Gorgias	11.64 (%)
SherpaDesk	7.69 (%)
Zoho Desk	6.73 (%)
ConnectWise	5.71 (%)
osTicket	5.05 (%)
Spiceworks Help Desk	3.07 (%)
Kayako	2.97 (%)
Oracle Service Cloud (formerly RightNow)	2.57 (%)
Front	2.56 (%)
LiveHelpNow	1.82 (%)
Chaport Live Chat	1.66 (%)
Hesk	1.52 (%)
Helpshift	1.45 (%)
HappyFox	1.18 (%)
Mojo Helpdesk	1.11 (%)
GrooveHQ	1.02 (%)
UserEcho	0.90 (%)
ManageEngine ServiceDesk Plus	0.90 (%)
Salesforce Desk.com	0.86 (%)
Salesforce Desk.com	0.85 (%)
Web Help Desk	0.80 (%)
Rhino Support HelpDesk	0.66 (%)
Rhino Support	0.66 (%)
Agiloft	0.59 (%)
SupportSystem	0.54 (%)
Issuetrak	0.54 (%)
Dixa	0.51 (%)
CloudApp	0.50 (%)
Zendesk Talk	0.47 (%)
TeamSupport	0.44 (%)
ChatID	0.44 (%)
Tender Support	0.38 (%)
Parature	0.38 (%)
HelpSite	0.34 (%)
Teamwork Desk	0.33 (%)
SolarWinds Web Help Desk	0.33 (%)
DeskPRO	0.32 (%)
Kaseya VSA	0.32 (%)
Enchant	0.29 (%)
Agent.ai	0.27 (%)
HelpOnClick Live Chat Software	0.25 (%)
Doorbell	0.24 (%)
KronoDesk	0.24 (%)
HelpSpot	0.22 (%)
Dimelo	0.21 (%)
Casengo	0.20 (%)
UseResponse	0.19 (%)
SupportBee	0.16 (%)
Breezy Themes	0.15 (%)
Deskero	0.14 (%)
HelpDeskZ	0.13 (%)
HarePoint	0.13 (%)
Rocketbots.io	0.11 (%)
Sugester	0.11 (%)
Helprace	0.11 (%)
Next IT	0.11 (%)
Alloy Navigator	0.10 (%)
Modria	0.10 (%)
FocalScope	0.09 (%)
NetHelpDesk	0.09 (%)
Diabolocom	0.08 (%)
JitBit Helpdesk	0.08 (%)
Vision Helpdesk	0.08 (%)
OTRS	0.07 (%)
Helpy	0.05 (%)
RedmineUP Cloud	0.05 (%)
PhaseWare	0.05 (%)
AzureDesk	0.05 (%)
Sirportly	0.04 (%)
DoneDone	0.04 (%)
ReadyDesk	0.04 (%)
Buffer Reply	0.03 (%)
Liberum Help Desk	0.03 (%)
Abhisi	0.03 (%)
Revelation helpdesk	0.03 (%)
Deskun	0.03 (%)
Zyprr	0.02 (%)
Snappy Helpdesk	0.02 (%)
eStreamDesk	0.02 (%)
PhaseWare Tracker	0.02 (%)
Supportbench	0.02 (%)
NABD System	0.02 (%)
ZupportDesk	0.02 (%)
C-Desk	0.02 (%)
HelpNinja	0.02 (%)
Support Incident Tracker (SiT)	0.02 (%)
Keeping	0.02 (%)
SolarWinds MSP Manager	0.02 (%)
ProProfs Help Desk	0.01 (%)
Hivy	0.01 (%)
eTicket	0.01 (%)
Email Center Pro	0.01 (%)
Helpsumo	0.01 (%)
Polar Help Desk	0.01 (%)
HelpdeskPilot	0.01 (%)
devContact	0.01 (%)
Vtiger Help Desk	0.01 (%)
CheckMate	0.01 (%)
Boostopia	0.01 (%)
Inbenta Natural Language Search	0.01 (%)
DiamanteDesk	0.01 (%)
ServicePRO	0.01 (%)
DigitalGenius	0.01 (%)
Plumsail HelpDesk	0.01 (%)
HelpMaster	0.01 (%)
Inbill	0.01 (%)
Adjutas	0.01 (%)
EvantoDesk	0.01 (%)
CRMDesk	0.01 (%)
NetResults Tracker	0.00 (%)
Free Help Desk	0.00 (%)
Faveo Help Desk	0.00 (%)
MetaCaseDesk	0.00 (%)
KnowAll Enquire	0.00 (%)
IssueCentre	0.00 (%)
Help Desk Essentials	0.00 (%)
Chataroo	0.00 (%)
SmarterTrack	0.00 (%)
Bornevia	0.00 (%)
Complaints Pro	0.00 (%)
Kapdesk	0.00 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Helpdesk Tools software market leaders?

Top leaders in the category for Helpdesk Tools software are Help Scout, LiveAgent, Gorgias. Here, you can view a full list of Helpdesk Tools tools in the market.

How many companies use Helpdesk Tools software these days?

Around the world in 2023, over 42,454 companies are currently using one or more Helpdesk Tools software. Out of these, there are 24,646 companies using Helpdesk Tools tools that are originally from the United States .

Which company has the most significant market share in the Helpdesk Tools software space?

The top few companies that have the most significant market share in the Helpdesk Tools space are Help Scout with 13.26 % of market share, and LiveAgent with 12.06 % of market share and Gorgias with 11.64 % of market share . Check for other Helpdesk Tools technologies market share here.