IT Service Management

Gain market share and customer base information about the top IT Service Management software. Check out our list of IT Service Management Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies

32734

Companies

242

Movements

Categories related to IT Service Management

Top 5 IT Service Management technologies in 2023

Over 32,734 companies are using IT Service Management tools. JIRA Service Management with 36.36% market share (11,902 customers), IBM Tivoli with 16.11% market share (5,272 customers), BMC Remedy ITSM with 12.51% market share (4,096 customers),

JIRA Service Management

36.36 %

Market Share

11902

Customers
IBM Tivoli

16.11 %

Market Share

5272

Customers
BMC Remedy ITSM

12.51 %

Market Share

4096

Customers
SAP AMS

4.63 %

Market Share

1517

Customers
Percona

3.98 %

Market Share

1303

Customers
Others

26.41 %

Market Share

8644

Customers

IT Service Management Customers by Employee Size

The majority of IT Service Management category falls in the company size of 10,000+ employees (6,262 companies), 1,000 - 4,999 employees (5,463 companies), 20 - 49 employees (3,754 companies).

IT Service Management Customers by Geography

Companies using IT Service Management technology software are majorly from the United States with 14,222 (60.74%), United Kingdom with 1,978 (8.45%), India with 1,206 (5.15%) customers respectively.

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IT Service Management Customers by Industry

Top industries that use IT Service Management for Technology (8,406), Professional Services (4,713), Financial Services (1,995).

Market Share for Top IT Service Management Technologies

Analyze the market share of popular IT Service Management technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share
1	JIRA Service Management	11902	36.36 (%)
2	IBM Tivoli	5272	16.11 (%)
3	BMC Remedy ITSM	4096	12.51 (%)
4	SAP AMS	1517	4.63 (%)
5	Percona	1303	3.98 (%)
6	Numara	826	2.52 (%)
7	Footprints Service Desk	627	1.92 (%)
8	TeamDynamix	618	1.89 (%)
9	Cherwell ITSM	571	1.74 (%)
10	VMware Service Manager	530	1.62 (%)
11	EasyVista	529	1.62 (%)
12	Clarity SM	487	1.49 (%)
13	CA eHealth	421	1.29 (%)
14	CA Scheduler	421	1.29 (%)
15	BMC TrueSight	357	1.09 (%)
16	BMC Service Desk Express	343	1.05 (%)
17	Dell EMC PowerPath	302	0.92 (%)
18	BMC Remedy ARS	247	0.75 (%)
19	CA 7	220	0.67 (%)
20	Incident IQ	204	0.62 (%)
21	ALESTRA	196	0.60 (%)
22	BMC Helix ITSM	190	0.58 (%)
23	Ivanti Service Manager	179	0.55 (%)
24	Track-It!	103	0.31 (%)
25	BMC ProactiveNet Performance Management	90	0.27 (%)
26	BMC Remedy Service Desk	89	0.27 (%)
27	RepliWeb	81	0.25 (%)
28	ORSYP	79	0.24 (%)
29	HEAT Service Management	75	0.23 (%)
30	ServiceRocket	67	0.20 (%)
31	BMC TrueSight Operations Management	66	0.20 (%)
32	Micro Focus Service Manager	65	0.20 (%)
33	BMC Remedy OnDemand	63	0.19 (%)
34	iSupport Software	61	0.19 (%)
35	Hornbill	48	0.15 (%)
36	CA Librarian	44	0.13 (%)
37	Alemba Service Manager	41	0.13 (%)
38	Micro Focus Service Management Automation X (SMAX)	38	0.12 (%)
39	Epicor ITSM	38	0.12 (%)
40	Dollar Universe Workload Automation	36	0.11 (%)
41	webMethods Insight	34	0.10 (%)
42	BMC Helix Remedyforce	33	0.10 (%)
43	CA Jobtrac	32	0.10 (%)
44	Axios Systems assyst	30	0.09 (%)
45	BMC Service Impact Manager	26	0.08 (%)
46	EasyVista Service Manager	24	0.07 (%)
47	Dell EMC HomeBase	16	0.05 (%)
48	CA JCLCheck	15	0.05 (%)
49	Aisera	12	0.04 (%)
50	CA Automation Point	12	0.04 (%)
51	SunView ChangeGear	10	0.03 (%)
52	Nutanix NX	10	0.03 (%)
53	OneCommand	10	0.03 (%)
54	Hornbill Service Manager	9	0.03 (%)
55	OpenText Service Management Automation X	7	0.02 (%)
56	BMC TrueSight Vulnerability Management	5	0.02 (%)
57	VMware vCenter AppSpeed	5	0.02 (%)
58	BMC TrueSight Transaction Monitor	2	0.01 (%)

Technology	Market share
JIRA Service Management	36.36 (%)
IBM Tivoli	16.11 (%)
BMC Remedy ITSM	12.51 (%)
SAP AMS	4.63 (%)
Percona	3.98 (%)
Numara	2.52 (%)
Footprints Service Desk	1.92 (%)
TeamDynamix	1.89 (%)
Cherwell ITSM	1.74 (%)
VMware Service Manager	1.62 (%)
EasyVista	1.62 (%)
Clarity SM	1.49 (%)
CA eHealth	1.29 (%)
CA Scheduler	1.29 (%)
BMC TrueSight	1.09 (%)
BMC Service Desk Express	1.05 (%)
Dell EMC PowerPath	0.92 (%)
BMC Remedy ARS	0.75 (%)
CA 7	0.67 (%)
Incident IQ	0.62 (%)
ALESTRA	0.60 (%)
BMC Helix ITSM	0.58 (%)
Ivanti Service Manager	0.55 (%)
Track-It!	0.31 (%)
BMC ProactiveNet Performance Management	0.27 (%)
BMC Remedy Service Desk	0.27 (%)
RepliWeb	0.25 (%)
ORSYP	0.24 (%)
HEAT Service Management	0.23 (%)
ServiceRocket	0.20 (%)
BMC TrueSight Operations Management	0.20 (%)
Micro Focus Service Manager	0.20 (%)
BMC Remedy OnDemand	0.19 (%)
iSupport Software	0.19 (%)
Hornbill	0.15 (%)
CA Librarian	0.13 (%)
Alemba Service Manager	0.13 (%)
Micro Focus Service Management Automation X (SMAX)	0.12 (%)
Epicor ITSM	0.12 (%)
Dollar Universe Workload Automation	0.11 (%)
webMethods Insight	0.10 (%)
BMC Helix Remedyforce	0.10 (%)
CA Jobtrac	0.10 (%)
Axios Systems assyst	0.09 (%)
BMC Service Impact Manager	0.08 (%)
EasyVista Service Manager	0.07 (%)
Dell EMC HomeBase	0.05 (%)
CA JCLCheck	0.05 (%)
Aisera	0.04 (%)
CA Automation Point	0.04 (%)
SunView ChangeGear	0.03 (%)
Nutanix NX	0.03 (%)
OneCommand	0.03 (%)
Hornbill Service Manager	0.03 (%)
OpenText Service Management Automation X	0.02 (%)
BMC TrueSight Vulnerability Management	0.02 (%)
VMware vCenter AppSpeed	0.02 (%)
BMC TrueSight Transaction Monitor	0.01 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top IT Service Management software market leaders?

Top leaders in the category for IT Service Management software are JIRA Service Management, IBM Tivoli, BMC Remedy ITSM. Here, you can view a full list of IT Service Management tools in the market.

How many companies use IT Service Management software these days?

Around the world in 2023, over 30,248 companies are currently using one or more IT Service Management software. Out of these, there are 14,222 companies using IT Service Management tools that are originally from the United States .

Which company has the most significant market share in the IT Service Management software space?

The top few companies that have the most significant market share in the IT Service Management space are JIRA Service Management with 36.36 % of market share, and IBM Tivoli with 16.11 % of market share and BMC Remedy ITSM with 12.51 % of market share . Check for other IT Service Management technologies market share here.