Interactive Voice Response (IVR)

Gain market share and customer base information about the top Interactive Voice Response (IVR) software. Check out our list of Interactive Voice Response (IVR) Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies

209320

Companies

1496

Movements

Categories related to Interactive Voice Response (IVR)

Top 5 Interactive Voice Response (IVR) technologies in 2023

Over 209,320 companies are using Interactive Voice Response (IVR) tools. Zendesk with 89.72% market share (187,792 customers), Genesys with 3.24% market share (6,778 customers), NICE inContact with 1.82% market share (3,811 customers),

Zendesk

89.72 %

Market Share

187792

Customers
Genesys

3.24 %

Market Share

6778

Customers
NICE inContact

1.82 %

Market Share

3811

Customers
Five9

1.54 %

Market Share

3221

Customers
Genesys PureCloud

1.46 %

Market Share

3061

Customers
Others

2.22 %

Market Share

4657

Customers

Interactive Voice Response (IVR) Customers by Employee Size

The majority of Interactive Voice Response (IVR) category falls in the company size of 0 - 9 employees (63,518 companies), 20 - 49 employees (53,529 companies), 100 - 249 employees (22,762 companies).

Interactive Voice Response (IVR) Customers by Geography

Companies using Interactive Voice Response (IVR) technology software are majorly from the United States with 91,306 (57.77%), United Kingdom with 17,658 (11.17%), India with 8,334 (5.27%) customers respectively.

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Interactive Voice Response (IVR) Customers by Industry

Top industries that use Interactive Voice Response (IVR) for Professional Services (45,171), Technology (43,361), Retail and CPG (25,279).

Market Share for Top Interactive Voice Response (IVR) Technologies

Analyze the market share of popular Interactive Voice Response (IVR) technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share
1	Zendesk	187792	89.72 (%)
2	Genesys	6778	3.24 (%)
3	NICE inContact	3811	1.82 (%)
4	Five9	3221	1.54 (%)
5	Genesys PureCloud	3061	1.46 (%)
6	NewVoiceMedia	1277	0.61 (%)
7	Talkdesk	815	0.39 (%)
8	MessageBird	706	0.34 (%)
9	Cloudagent	307	0.15 (%)
10	MiContact Center	287	0.14 (%)
11	CallFire	262	0.13 (%)
12	Bright Pattern	135	0.06 (%)
13	RingCentral Contact Center	128	0.06 (%)
14	Kixie	84	0.04 (%)
15	PhoneBurner	83	0.04 (%)
16	UJET	70	0.03 (%)
17	Magnetic North	64	0.03 (%)
18	Sharpen	61	0.03 (%)
19	Plum Voice Hosted IVR	51	0.02 (%)
20	Aspect Zipwire	45	0.02 (%)
21	Convoso	41	0.02 (%)
22	FluentStream	26	0.01 (%)
23	Snapforce	25	0.01 (%)
24	Pacific Timesheet	21	0.01 (%)
25	Noble Solution Suite	20	0.01 (%)
26	Aspect CXP Pro	20	0.01 (%)
27	contactSPACE	19	0.01 (%)
28	Nectar Desk	15	0.01 (%)
29	Connect First	14	0.01 (%)
30	CloudCall	13	0.01 (%)
31	IVR Guru	12	0.01 (%)
32	Survox	10	0.00 (%)
33	Ytel Platform	9	0.00 (%)
34	Ameyo	6	0.00 (%)
35	Voxibot the Voximal stack	5	0.00 (%)
36	uContact	5	0.00 (%)
37	Five9 IVR	4	0.00 (%)
38	VBVoice	4	0.00 (%)
39	IBM WebSphere Voice Response for AIX	3	0.00 (%)
40	Cisco Unified IP Interactive Voice Response	3	0.00 (%)
41	LiveOps	3	0.00 (%)
42	TollFreeForwarding	2	0.00 (%)
43	3CLogic	2	0.00 (%)

Technology	Market share
Zendesk	89.72 (%)
Genesys	3.24 (%)
NICE inContact	1.82 (%)
Five9	1.54 (%)
Genesys PureCloud	1.46 (%)
NewVoiceMedia	0.61 (%)
Talkdesk	0.39 (%)
MessageBird	0.34 (%)
Cloudagent	0.15 (%)
MiContact Center	0.14 (%)
CallFire	0.13 (%)
Bright Pattern	0.06 (%)
RingCentral Contact Center	0.06 (%)
Kixie	0.04 (%)
PhoneBurner	0.04 (%)
UJET	0.03 (%)
Magnetic North	0.03 (%)
Sharpen	0.03 (%)
Plum Voice Hosted IVR	0.02 (%)
Aspect Zipwire	0.02 (%)
Convoso	0.02 (%)
FluentStream	0.01 (%)
Snapforce	0.01 (%)
Pacific Timesheet	0.01 (%)
Noble Solution Suite	0.01 (%)
Aspect CXP Pro	0.01 (%)
contactSPACE	0.01 (%)
Nectar Desk	0.01 (%)
Connect First	0.01 (%)
CloudCall	0.01 (%)
IVR Guru	0.01 (%)
Survox	0.00 (%)
Ytel Platform	0.00 (%)
Ameyo	0.00 (%)
Voxibot the Voximal stack	0.00 (%)
uContact	0.00 (%)
Five9 IVR	0.00 (%)
VBVoice	0.00 (%)
IBM WebSphere Voice Response for AIX	0.00 (%)
Cisco Unified IP Interactive Voice Response	0.00 (%)
LiveOps	0.00 (%)
TollFreeForwarding	0.00 (%)
3CLogic	0.00 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Interactive Voice Response (IVR) software market leaders?

Top leaders in the category for Interactive Voice Response (IVR) software are Zendesk, Genesys, NICE inContact. Here, you can view a full list of Interactive Voice Response (IVR) tools in the market.

How many companies use Interactive Voice Response (IVR) software these days?

Around the world in 2023, over 201,770 companies are currently using one or more Interactive Voice Response (IVR) software. Out of these, there are 91,306 companies using Interactive Voice Response (IVR) tools that are originally from the United States .

Which company has the most significant market share in the Interactive Voice Response (IVR) software space?

The top few companies that have the most significant market share in the Interactive Voice Response (IVR) space are Zendesk with 89.72 % of market share, and Genesys with 3.24 % of market share and NICE inContact with 1.82 % of market share . Check for other Interactive Voice Response (IVR) technologies market share here.

What are the top industries that usually use Interactive Voice Response (IVR) softwares?

The top industries that use Interactive Voice Response (IVR) software are Professional Services (45,171) , Technology (43,361) , Retail and CPG (25,279) .