Self Service Support

Gain market share and customer base information about the top Self Service Support software. Check out our list of Self Service Support Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies

11512

Companies

Movements

Categories related to Self Service Support

Top 5 Self Service Support technologies in 2023

Over 11,512 companies are using Self Service Support tools. ServiceNow Service Catalog with 16.57% market share (1,908 customers), HelpDocs with 15.83% market share (1,822 customers), Microsoft Dynamics 365 for Customer Service with 15.05% market share (1,733 customers),

ServiceNow Service Catalog

16.57 %

Market Share

1908

Customers
HelpDocs

15.83 %

Market Share

1822

Customers
Microsoft Dynamics 365 for Customer Service

15.05 %

Market Share

1733

Customers
Adobe RoboHelp

14.52 %

Market Share

1672

Customers
Solvvy

9.65 %

Market Share

1111

Customers
Others

28.37 %

Market Share

3266

Customers

Self Service Support Customers by Employee Size

The majority of Self Service Support category falls in the company size of 0 - 9 employees (1,774 companies), 10,000+ employees (1,674 companies), 20 - 49 employees (1,664 companies).

Self Service Support Customers by Geography

Companies using Self Service Support technology software are majorly from the United States with 6,971 (70.96%), United Kingdom with 677 (6.89%), Germany with 452 (4.60%) customers respectively.

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Self Service Support Customers by Industry

Top industries that use Self Service Support for Technology (3,177), Professional Services (2,483), Financial Services (798).

Market Share for Top Self Service Support Technologies

Analyze the market share of popular Self Service Support technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share
1	ServiceNow Service Catalog	1908	16.57 (%)
2	HelpDocs	1822	15.83 (%)
3	Microsoft Dynamics 365 for Customer Service	1733	15.05 (%)
4	Adobe RoboHelp	1672	14.52 (%)
5	Solvvy	1111	9.65 (%)
6	Oracle Knowledge Management	873	7.58 (%)
7	Salesforce Desk.com	648	5.63 (%)
8	HelpSite	259	2.25 (%)
9	phpMyFAQ	212	1.84 (%)
10	KronoDesk	182	1.58 (%)
11	HelpSpot	166	1.44 (%)
12	Synthetix	142	1.23 (%)
13	Do You Dream Up	130	1.13 (%)
14	Magentrix	129	1.12 (%)
15	Support.com Cloud	91	0.79 (%)
16	Aspect Self Service	72	0.63 (%)
17	ScreenSteps	56	0.49 (%)
18	Talkus	42	0.36 (%)
19	Helpy	38	0.33 (%)
20	Relay Network	36	0.31 (%)
21	HelpCenter.io	36	0.31 (%)
22	Apervita	26	0.23 (%)
23	PortalGuard	24	0.21 (%)
24	Magentrix PRM	22	0.19 (%)
25	Snappy Helpdesk	16	0.14 (%)
26	NABD System	14	0.12 (%)
27	Gluru AI	12	0.10 (%)
28	UserCare	8	0.07 (%)
29	Eptica	8	0.07 (%)
30	Boostopia	6	0.05 (%)
31	iService	6	0.05 (%)
32	Inbenta Natural Language Search	6	0.05 (%)
33	iDAvatars	4	0.03 (%)
34	Support.com Nexus	2	0.02 (%)

Technology	Market share
ServiceNow Service Catalog	16.57 (%)
HelpDocs	15.83 (%)
Microsoft Dynamics 365 for Customer Service	15.05 (%)
Adobe RoboHelp	14.52 (%)
Solvvy	9.65 (%)
Oracle Knowledge Management	7.58 (%)
Salesforce Desk.com	5.63 (%)
HelpSite	2.25 (%)
phpMyFAQ	1.84 (%)
KronoDesk	1.58 (%)
HelpSpot	1.44 (%)
Synthetix	1.23 (%)
Do You Dream Up	1.13 (%)
Magentrix	1.12 (%)
Support.com Cloud	0.79 (%)
Aspect Self Service	0.63 (%)
ScreenSteps	0.49 (%)
Talkus	0.36 (%)
Helpy	0.33 (%)
Relay Network	0.31 (%)
HelpCenter.io	0.31 (%)
Apervita	0.23 (%)
PortalGuard	0.21 (%)
Magentrix PRM	0.19 (%)
Snappy Helpdesk	0.14 (%)
NABD System	0.12 (%)
Gluru AI	0.10 (%)
UserCare	0.07 (%)
Eptica	0.07 (%)
Boostopia	0.05 (%)
iService	0.05 (%)
Inbenta Natural Language Search	0.05 (%)
iDAvatars	0.03 (%)
Support.com Nexus	0.02 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Self Service Support software market leaders?

Top leaders in the category for Self Service Support software are ServiceNow Service Catalog, HelpDocs, Microsoft Dynamics 365 for Customer Service. Here, you can view a full list of Self Service Support tools in the market.

How many companies use Self Service Support software these days?

Around the world in 2023, over 10,918 companies are currently using one or more Self Service Support software. Out of these, there are 6,971 companies using Self Service Support tools that are originally from the United States .

Which company has the most significant market share in the Self Service Support software space?

The top few companies that have the most significant market share in the Self Service Support space are ServiceNow Service Catalog with 16.57 % of market share, and HelpDocs with 15.83 % of market share and Microsoft Dynamics 365 for Customer Service with 15.05 % of market share . Check for other Self Service Support technologies market share here.